My Eyes Speak: Improving Perceived Sociability of Autonomous Vehicles in Shared Spaces Through Emotional Robotic Eyes

Wang, Y; Wijenayake, S; Hoggenmüller, M; Hespanhol, L; Worrall, S; Tomitsch, M

My Eyes Speak: Improving Perceived Sociability of Autonomous Vehicles in Shared Spaces Through Emotional Robotic Eyes

Wang, Y Wijenayake, S Hoggenmüller, M Hespanhol, L Worrall, S Tomitsch, M

Permalink

Publisher:: Association for Computing Machinery (ACM)
Publication Type:: Journal Article
Citation:: Proceedings of the ACM on Human-Computer Interaction, 2023, 7, (MHCI), pp. 1-30
Issue Date:: 2023-09-12

Closed Access

	Filename	Description	Size
	3604261.pdf	Published version	2.98 MB	Adobe PDF	View/Open

Copyright Clearance Process

Recently Added
In Progress
Closed Access

This item is closed access and not available.

Full metadata record

Field	Value	Language
dc.contributor.author	Wang, Y
dc.contributor.author	Wijenayake, S
dc.contributor.author	Hoggenmüller, M
dc.contributor.author	Hespanhol, L
dc.contributor.author	Worrall, S
dc.contributor.author	Tomitsch, M https://orcid.org/0000-0003-1998-2975
dc.date.accessioned	2024-05-18T04:28:25Z
dc.date.available	2024-05-18T04:28:25Z
dc.date.issued	2023-09-12
dc.identifier.citation	Proceedings of the ACM on Human-Computer Interaction, 2023, 7, (MHCI), pp. 1-30
dc.identifier.issn	2573-0142
dc.identifier.issn	2573-0142
dc.identifier.uri	http://hdl.handle.net/10453/179019
dc.description.abstract	The ability of autonomous vehicles (AVs) to interact socially with pedestrians poses a significant impact on their integration with urban traffic. This is particularly important for vehicle-pedestrian shared spaces due to increased social requirements in comparison to vehicular roads. Current pedestrian experience in shared spaces suffers from negative attitudes towards AVs and the consequently low acceptability of AVs in these spaces. HRI work shows that the acceptability of robots in public spaces can be positively impacted by their perceived sociability (i.e., possessing social skills), which can be enhanced by their ability to express emotions. Inspired by this approach, we follow a systematic process to design emotional expressions for AVs using the headlight ("eye'') area and investigate their impact on perceived sociability of AVs in shared spaces, by conducting expert focus groups (N=12) and an online video-based user study (N=106). Our findings confirm that the perceived sociability of AVs can be enhanced by emotional expressions indicated through emotional eyes. We further discuss implications of our findings for improving pedestrian experience and attitude in shared spaces and highlight opportunities to use AVs' emotional expressions as a new external communication strategy for future research.
dc.language	en
dc.publisher	Association for Computing Machinery (ACM)
dc.relation	http://purl.org/au-research/grants/arc/DP200102604
dc.relation.ispartof	Proceedings of the ACM on Human-Computer Interaction
dc.relation.isbasedon	10.1145/3604261
dc.rights	info:eu-repo/semantics/closedAccess
dc.subject.classification	4608 Human-centred computing
dc.subject.classification	5205 Social and personality psychology
dc.title	My Eyes Speak: Improving Perceived Sociability of Autonomous Vehicles in Shared Spaces Through Emotional Robotic Eyes
dc.type	Journal Article
utslib.citation.volume	7
pubs.organisational-group	University of Technology Sydney
pubs.organisational-group	University of Technology Sydney/Provost
pubs.organisational-group	University of Technology Sydney/Provost/TD School
utslib.copyright.status	closed_access	*
dc.date.updated	2024-05-18T04:28:23Z
pubs.issue	MHCI
pubs.publication-status	Published
pubs.volume	7
utslib.citation.issue	MHCI

Abstract:

The ability of autonomous vehicles (AVs) to interact socially with pedestrians poses a significant impact on their integration with urban traffic. This is particularly important for vehicle-pedestrian shared spaces due to increased social requirements in comparison to vehicular roads. Current pedestrian experience in shared spaces suffers from negative attitudes towards AVs and the consequently low acceptability of AVs in these spaces. HRI work shows that the acceptability of robots in public spaces can be positively impacted by their perceived sociability (i.e., possessing social skills), which can be enhanced by their ability to express emotions. Inspired by this approach, we follow a systematic process to design emotional expressions for AVs using the headlight ("eye'') area and investigate their impact on perceived sociability of AVs in shared spaces, by conducting expert focus groups (N=12) and an online video-based user study (N=106). Our findings confirm that the perceived sociability of AVs can be enhanced by emotional expressions indicated through emotional eyes. We further discuss implications of our findings for improving pedestrian experience and attitude in shared spaces and highlight opportunities to use AVs' emotional expressions as a new external communication strategy for future research.

Please use this identifier to cite or link to this item:

http://hdl.handle.net/10453/179019