ISO/IEC 15504 measurement applied to COBIT process maturity

Walker, A; McBride, T; Basson, G; Oakley, R

ISO/IEC 15504 measurement applied to COBIT process maturity

Walker, A McBride, T

Basson, G Oakley, R

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Publication Type:: Journal Article
Citation:: Benchmarking, 2012, 19 (2), pp. 159 - 176
Issue Date:: 2012-04-01

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Field	Value	Language
dc.contributor.author	Walker, A	en_US
dc.contributor.author	McBride, T https://orcid.org/0000-0002-9038-7952	en_US
dc.contributor.author	Basson, G	en_US
dc.contributor.author	Oakley, R	en_US
dc.date.issued	2012-04-01	en_US
dc.identifier.citation	Benchmarking, 2012, 19 (2), pp. 159 - 176	en_US
dc.identifier.issn	1463-5771	en_US
dc.identifier.uri	http://hdl.handle.net/10453/18293
dc.description.abstract	Purpose: The assessment of COBIT process maturity levels is fraught with a number of problems regarding the objectivity of the assessment results. Unlike ISO/IEC 15504, COBIT does not define an assessment model. The purpose of this paper is to align the behavioural aspects of the six COBIT process attributes with achievement results defined for the nine process attributes associated with the ISO/IEC 15504-2 measurement scale. The authors believe that this alignment permits a translation of the ISO/IEC 15504 assessment data into an objective COBIT process maturity rating. Design/methodology/approach: The tables presented in the paper identify the COBIT process attributes, the applicable ISO/IEC 15504 process attribute achievement results and the aggregated rating that pertains to the selected achievement results. A final table lists the derived COBIT process maturity level in terms of the ratings for the ISO/IEC 15504 process attribute achievement results for an assessed process. Findings: The objectivity of the aggregated result (COBIT process maturity level) appeals strongly to end-users of this measurement result, particularly where contractual obligations must be satisfied. Practical implications: The method is useful where measurement rigour must be demonstrated in the computation of the COBIT process maturity levels. Originality/value: This assessment and computational method was developed and trialled in the second half of 2010 in the context of the assessment of 13 information technology (IT) service management processes at two different customer sites. The material is of special value to service managers in companies that have outsourced IT service management processes to external IT service providers. © Emerald Group Publishing Limited.	en_US
dc.relation.ispartof	Benchmarking	en_US
dc.relation.isbasedon	10.1108/14635771211224518	en_US
dc.subject.classification	Business & Management	en_US
dc.title	ISO/IEC 15504 measurement applied to COBIT process maturity	en_US
dc.type	Journal Article
utslib.citation.volume	2	en_US
utslib.citation.volume	19	en_US
utslib.for	080399 Computer Software not elsewhere classified	en_US
utslib.for	080309 Software Engineering	en_US
utslib.for	150303 Corporate Governance and Stakeholder Engagement	en_US
utslib.for	150313 Quality Management	en_US
utslib.for	0803 Computer Software	en_US
utslib.for	1503 Business and Management	en_US
utslib.for	0104 Statistics	en_US
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology/School of Software
pubs.organisational-group	/University of Technology Sydney/Strength - HCTD - Human Centred Technology Design
utslib.copyright.status	open_access
pubs.issue	2	en_US
pubs.publication-status	Published	en_US
pubs.volume	19	en_US

Abstract:

Purpose: The assessment of COBIT process maturity levels is fraught with a number of problems regarding the objectivity of the assessment results. Unlike ISO/IEC 15504, COBIT does not define an assessment model. The purpose of this paper is to align the behavioural aspects of the six COBIT process attributes with achievement results defined for the nine process attributes associated with the ISO/IEC 15504-2 measurement scale. The authors believe that this alignment permits a translation of the ISO/IEC 15504 assessment data into an objective COBIT process maturity rating. Design/methodology/approach: The tables presented in the paper identify the COBIT process attributes, the applicable ISO/IEC 15504 process attribute achievement results and the aggregated rating that pertains to the selected achievement results. A final table lists the derived COBIT process maturity level in terms of the ratings for the ISO/IEC 15504 process attribute achievement results for an assessed process. Findings: The objectivity of the aggregated result (COBIT process maturity level) appeals strongly to end-users of this measurement result, particularly where contractual obligations must be satisfied. Practical implications: The method is useful where measurement rigour must be demonstrated in the computation of the COBIT process maturity levels. Originality/value: This assessment and computational method was developed and trialled in the second half of 2010 in the context of the assessment of 13 information technology (IT) service management processes at two different customer sites. The material is of special value to service managers in companies that have outsourced IT service management processes to external IT service providers. © Emerald Group Publishing Limited.

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http://hdl.handle.net/10453/18293