Multi perspective framework to improve the knowledge flow
- Publication Type:
- Conference Proceeding
- Proceedings of the European Conference on Knowledge Management, ECKM, 2011, 2 pp. 988 - 996
- Issue Date:
This paper addresses issues of knowledge management processes and procedures including social complexity in Australian government organizations. We investigatedthese issues for building a multiple perspective framework in designing a complex business structure. Particularly, we focused on a social complexity, which possesses the role of the functional units and multiple stakeholders. To understand the complex issues and significant changes in the past years, social complexity holds a specific fragmenting strength which can lead to difficulty in effective communication (Conklin, 2005). Hence, social complexity needs tools that are standardized to complex organizations. This notion of social complexity correlates to a project group involved within a social network. The growing complexity of Information Systemsresults in a situation where system design is not easily catered to identify new characteristics of system and managing the dimensions of organizational performance by existing methodologies. The purpose of this study is to build a framework of defining systems for the knowledge flow to ensure local intelligent time of the decision making process is effective and helps to manage information system evolution. This paper suggests that to cater for these characteristics and characterize the communication paths, new open methods that look at other perspectives in the additional process flow are required. These additional perspectives include social structure, business architecture, and knowledge hub to identify the communities of practice and development of a model to support complex organizations. In summary, this paper outlines a design method that uses a multi perspective framework as a tool for modeling and will help to tackle the complex problem.
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