Operations-Based Knowledge Management

IEOM Research Solutions Pty Ltd
Publication Type:
Conference Proceeding
2nd International Conference on Industrial Engineering and Operations Management (IEOM 2011), 2011, pp. 164 - 169
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This paper is about knowledge management (KM) in Aircraft Engineering (AE). This industry is highly technology dependant; thus, enhanced KM in AE is a key success factor. This paper analyses KM literature, and offers insights into the existing KM practices in AE using a case study in the Saudi Arabian Aviation industry (SAAI). The KM practices were ascertained by interviewing senior aircraft engineers as well as through observations during one of the author's 6-year employment as aircraft engineer in the SAAI. Synthesis of these results with the KM literature identified gaps between the KM theory and current practices in AE. Finally, an operations-based knowledge management (OBKM) system framework was developed to address these gaps and overcome ineffectiveness in current practices.
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