Integration: The Glue That Holds the Digital Library Together

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As libraries increasingly shift from acquiring and managing print in-house collections to electronic information resources and services from in-house and remote servers, library staff members face the challenge of delivering value-added services to clients who demand access to these services and resources from local and remote locations. This paper will discuss how the Library of the University of Technology Sydney is meeting this demand and confronting the challenge of providing access to the vast array of information resources to its clients. It will outline the initiatives taken relating to the integration of client needs and the roles and responsibilities of library staff in meeting these needs. Initiatives associated with user authentication, online requesting of resources, links with suppliers, cataloguing of electronic information to maximise access, customisation of online services, etc. are discussed, as are the challenges facing library staff in keeping up with the developments in applicable national and international standards and protocols The authors will highlight some of the key considerations for the Library staff in the development and provision of services in an increasingly online environment.
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