Performance Indicators for Electronic Library Services

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As the percentage of acquisition dollars devoted to electronic resources continues to rise so does the need to measure the effectiveness of electronic library services. Libraries are under pressure to leverage the investment in their electronic collections and make informed decisions about the management of those collections. With the availability of new and expanded means of accessing electronic information, measures of usage and client expectations are essential for gauging the library’s performance and guiding its strategies. Evaluating the effectiveness of electronic resource provision is still at the development stage. This paper considers some of the recent work in this field, and looks at one library’s experiences in developing performance measures for its electronic services.
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