Knowledge and innovation in service firms: A conceptual framework

Aniwattanapong, M

Knowledge and innovation in service firms: A conceptual framework

Aniwattanapong, M

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Publisher:: ANZAM
Publication Type:: Conference
Citation:: Aniwattanapong, M. 2007 'Knowledge and innovation in service firms: A conceptual framework', ANZAM 2007, Australian and New Zealand Academy of Management, Sydney, Australia, pp. 1-17.
Issue Date:: 2007

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Field	Value	Language
dc.contributor.author	Aniwattanapong, M	en_US
dc.contributor.editor	Chapman, R	en_US
dc.date	20071204	en_US
dc.date.accessioned	2009-11-09T02:47:50Z
dc.date.available	2009-11-09T02:47:50Z
dc.date.issued	2007	en_US
dc.identifier	2007001622	en_US
dc.identifier.citation	Aniwattanapong, M. 2007 'Knowledge and innovation in service firms: A conceptual framework', ANZAM 2007, Australian and New Zealand Academy of Management, Sydney, Australia, pp. 1-17.	en_US
dc.identifier.issn	186308 140 2	en_US
dc.identifier.other	E1	en_US
dc.identifier.uri	http://hdl.handle.net/10453/2200
dc.description.abstract	This paper offers a critical review of relevant literature in the area of knowledge management and service innovation and suggests why previous strategy models fail to explain the relationship between knowledge resource and innovation in service firms and what the drivers of service innovation are. In service businesses, the service offering is often referred to as service packages or customer solutions, and relates to the process of customising product to meet customer-set specifications. Innovation and added values in service firms seems to have a closer relationship with the combination and recombination practices carried out by entities such as project teams particularly in matrix management firms. It is suggested that the firm s codified, rather than tacit, forms of knowledge particularly the firm-wide production systems can lead to various types of (re)combination. Based on the resource-based view of the firm, a study of production systems and resource recombination can provide better insights about the linkage between innovation, added value, and knowledge resource in the service industry.	en_US
dc.publisher	ANZAM	en_US
dc.relation.ispartof	Proceedings of the 21st ANZAM 2007 Conference: Managing Our Intellectual and Social Capital	en_US
dc.relation.ispartof	Verified OK	en_US
dc.relation.isbasedon	NA	en_US
dc.subject	Business innovation, Knowledge management strategy, Knowledge-based view of the firm, Resource-based view of the firm	en_US
dc.subject.classification	Business and Management	en_US
dc.title	Knowledge and innovation in service firms: A conceptual framework	en_US
dc.type	Conference
utslib.location	Sydney, Australia	en_US
utslib.citation.startpage	1	en_US
utslib.citation.endpage	17	en_US
utslib.identifier.org	BUS.School of Management	en_US
utslib.location.activity	Sydney, Australia	en_US
utslib.for	150300	en_US
utslib.percentage	100	en_US
dc.location.activity	Sydney, Australia	en_US
utslib.copyright.status	open_access
pubs.declined	1970-01-01T00:00:00.0+1000

Abstract:

This paper offers a critical review of relevant literature in the area of knowledge management and service innovation and suggests why previous strategy models fail to explain the relationship between knowledge resource and innovation in service firms and what the drivers of service innovation are. In service businesses, the service offering is often referred to as service packages or customer solutions, and relates to the process of customising product to meet customer-set specifications. Innovation and added values in service firms seems to have a closer relationship with the combination and recombination practices carried out by entities such as project teams particularly in matrix management firms. It is suggested that the firm s codified, rather than tacit, forms of knowledge particularly the firm-wide production systems can lead to various types of (re)combination. Based on the resource-based view of the firm, a study of production systems and resource recombination can provide better insights about the linkage between innovation, added value, and knowledge resource in the service industry.

Please use this identifier to cite or link to this item:

http://hdl.handle.net/10453/2200