Information Technology and the Experience of Disorder

Marshall, J

Information Technology and the Experience of Disorder

Marshall, J

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Publisher:: UTS
Publication Type:: Journal Article
Citation:: Cultural Studies Review, 2012, 18 (3), pp. 281 - 309
Issue Date:: 2012-01

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Field	Value	Language
dc.contributor.author	Marshall, J https://orcid.org/0000-0002-3914-7697	en_US
dc.date.issued	2012-01	en_US
dc.identifier.citation	Cultural Studies Review, 2012, 18 (3), pp. 281 - 309	en_US
dc.identifier.issn	1837-8692	en_US
dc.identifier.uri	http://hdl.handle.net/10453/23329
dc.description.abstract	Information and communication technology (ICT) is a prime modality of ordering in the contemporary world. However, order creates and needs its own disorder, and ICT has a long record of failing to deliver on its promises and creating the experience of disorder. This paper looks at the myths of ordering around ICT and then looks at people's experiences of ICT disorder. In particular it looks at three factors: the informal networks that develop because of problems with ICT and with ICT help; the failure of management and communication in hierarchy and finally the failure of requirements engineering to live up to its promise. This focus on disorder may suggest a new way of approaching the so-called `Information Society.	en_US
dc.publisher	UTS	en_US
dc.relation.ispartof	Cultural Studies Review	en_US
dc.relation.isbasedon	10.5130/csr.v18i3.2484	en_US
dc.title	Information Technology and the Experience of Disorder	en_US
dc.type	Journal Article
utslib.citation.volume	3	en_US
utslib.citation.volume	18	en_US
utslib.for	2002 Cultural Studies	en_US
utslib.for	1904 Performing Arts and Creative Writing	en_US
utslib.for	2005 Literary Studies	en_US
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/e-Press
pubs.organisational-group	/University of Technology Sydney/Faculty of Arts and Social Sciences
pubs.organisational-group	/University of Technology Sydney/Faculty of Arts and Social Sciences/Public Communication Program
utslib.copyright.status	closed_access
pubs.consider-herdc	true	en_US
pubs.issue	3	en_US
pubs.volume	18	en_US

Abstract:

Information and communication technology (ICT) is a prime modality of ordering in the contemporary world. However, order creates and needs its own disorder, and ICT has a long record of failing to deliver on its promises and creating the experience of disorder. This paper looks at the myths of ordering around ICT and then looks at people's experiences of ICT disorder. In particular it looks at three factors: the informal networks that develop because of problems with ICT and with ICT help; the failure of management and communication in hierarchy and finally the failure of requirements engineering to live up to its promise. This focus on disorder may suggest a new way of approaching the so-called `Information Society.

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http://hdl.handle.net/10453/23329