Anatomy of an Incident Disclosure: The Importance of Dialogue

Joint Commission Resources, Inc.
Publication Type:
Journal Article
Joint Commission Journal on Quality and Patient Safety, 2012, 38 (10), pp. 435 - 442
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Disclosure of health care incidents to patients and family members, as an ethical imperative, is becoming increasingly prevalent in many countries.14 Although definitions and practices vary, for the purpose of this article disclosure is understood to entail an explanation of what went wrong to those harmed, an apology, a plan for the affected patients subsequent care, and an investigation of the incident to help prevent similar incidents in the future..
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