'Who is Grace?': Affect, Work, and Gender in Bangalore Call Centres

Ghosh, D

'Who is Grace?': Affect, Work, and Gender in Bangalore Call Centres

Ghosh, D

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Publication Type:: Journal Article
Citation:: Globalizations, 2013, 10 (3), pp. 397 - 409
Issue Date:: 2013-06-01

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Field	Value	Language
dc.contributor.author	Ghosh, D https://orcid.org/0000-0001-9096-5954	en_US
dc.date.issued	2013-06-01	en_US
dc.identifier.citation	Globalizations, 2013, 10 (3), pp. 397 - 409	en_US
dc.identifier.issn	1474-7731	en_US
dc.identifier.uri	http://hdl.handle.net/10453/23705
dc.description.abstract	Call centre workers are expected to 'listen' and provide both practical assistance and emotional support to customers across the world. At the same time, they are supposed to subscribe to cultural and social traditions that ensure that they remain within family and societal control. This article discusses gender and work transformations of call centre workers in the context of the networks they create in their engagements, not only with their managers and co-workers but with their invisible clients and families and communities. © 2013 Copyright Taylor and Francis Group, LLC.	en_US
dc.relation.ispartof	Globalizations	en_US
dc.relation.isbasedon	10.1080/14747731.2013.787776	en_US
dc.title	'Who is Grace?': Affect, Work, and Gender in Bangalore Call Centres	en_US
dc.type	Journal Article
utslib.citation.volume	3	en_US
utslib.citation.volume	10	en_US
utslib.for	2002 Cultural Studies	en_US
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/e-Press
pubs.organisational-group	/University of Technology Sydney/Faculty of Arts and Social Sciences
pubs.organisational-group	/University of Technology Sydney/Faculty of Arts and Social Sciences/Social and Political Sciences Program
utslib.copyright.status	closed_access
pubs.issue	3	en_US
pubs.publication-status	Published	en_US
pubs.volume	10	en_US

Abstract:

Call centre workers are expected to 'listen' and provide both practical assistance and emotional support to customers across the world. At the same time, they are supposed to subscribe to cultural and social traditions that ensure that they remain within family and societal control. This article discusses gender and work transformations of call centre workers in the context of the networks they create in their engagements, not only with their managers and co-workers but with their invisible clients and families and communities. © 2013 Copyright Taylor and Francis Group, LLC.

Please use this identifier to cite or link to this item:

http://hdl.handle.net/10453/23705