Enriching executives' situation awareness and mental models : A conceptual ESS framework

Publication Type:
Conference Proceeding
ICEIS 2007 - 9th International Conference on Enterprise Information Systems, Proceedings, 2007, AIDSS pp. 510 - 515
Issue Date:
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Regardless of cognitive orientation of increasing importance, most executive support systems (ESS) and other decision support systems (DSSs) focus on providing behavioural support to executives' decisionmaking. In this paper, we suggest that cognitive orientation in information systems is twofold: situation awareness (SA) and mental model. A literature review of SA and mental models from different fields shows that both the two human mental constructs play very important roles in human decision-making, particularly in the naturalistic settings with time pressure, dynamics, complexity, uncertainty, and high personal stakes. Based on a discussion of application problems of present ESSs, a conceptual ESS framework on cognitive orientation is developed. Under this framework, executives' SA and mental models can be developed and enriched, which eventually increases the probability of good decision-making and good performance.
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