User involvement in software development and system success: A systematic literature review

Bano, M; Zowghi, D

User involvement in software development and system success: A systematic literature review

Bano, M

Zowghi, D

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Publication Type:: Conference Proceeding
Citation:: ACM International Conference Proceeding Series, 2013, pp. 125 - 130
Issue Date:: 2013-05-13

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Field	Value	Language
dc.contributor.author	Bano, M https://orcid.org/0000-0002-1447-9521	en_US
dc.contributor.author	Zowghi, D https://orcid.org/0000-0002-6051-0155	en_US
dc.date.issued	2013-05-13	en_US
dc.identifier.citation	ACM International Conference Proceeding Series, 2013, pp. 125 - 130	en_US
dc.identifier.isbn	9781450318488	en_US
dc.identifier.uri	http://hdl.handle.net/10453/27196
dc.description.abstract	Context: In the last four decades involving users in the software development process is claimed to have a positive impact on the success of that software. However, previous reviews on this topic have produced conflicting results. Objectives: Our aim is to present a review on user involvement in software development process and investigate its relationship to software system success. Methods: For our exploration, we performed a Systematic Literature Review using the guidelines provided in the Evidence Based Software Engineering literature. Results: 87 relevant empirical studies were selected and reviewed that investigate various perspectives and concepts of user involvement in software development process during the period of 1980-2012. Among 87 studies reviewed, 59 report that user involvement positively contributes to system success, 7 suggest a negative contribution and 21 are uncertain. Conclusions: Our results show an overall positive impact of user involvement on system success. It also suggests that the relationship between user involvement and system success is neither direct nor simple, and it depends on many different factors and conditions surrounding systems development processes. Copyright 2013 ACM.	en_US
dc.relation.ispartof	ACM International Conference Proceeding Series	en_US
dc.relation.isbasedon	10.1145/2460999.2461017	en_US
dc.title	User involvement in software development and system success: A systematic literature review	en_US
dc.type	Conference Proceeding
utslib.for	0803 Computer Software	en_US
dc.location.activity	Brazil	en_US
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/DVC (Research)
pubs.organisational-group	/University of Technology Sydney/DVC (Research)/Graduate Research School
pubs.organisational-group	/University of Technology Sydney/Faculty of Arts and Social Sciences
pubs.organisational-group	/University of Technology Sydney/Faculty of Arts and Social Sciences/FASS Faculty Administration
pubs.organisational-group	/University of Technology Sydney/Strength - HCTD - Human Centred Technology Design
pubs.organisational-group	/University of Technology Sydney/Strength - STEM Education Futures
utslib.copyright.status	closed_access
pubs.publication-status	Published	en_US

Abstract:

Context: In the last four decades involving users in the software development process is claimed to have a positive impact on the success of that software. However, previous reviews on this topic have produced conflicting results. Objectives: Our aim is to present a review on user involvement in software development process and investigate its relationship to software system success. Methods: For our exploration, we performed a Systematic Literature Review using the guidelines provided in the Evidence Based Software Engineering literature. Results: 87 relevant empirical studies were selected and reviewed that investigate various perspectives and concepts of user involvement in software development process during the period of 1980-2012. Among 87 studies reviewed, 59 report that user involvement positively contributes to system success, 7 suggest a negative contribution and 21 are uncertain. Conclusions: Our results show an overall positive impact of user involvement on system success. It also suggests that the relationship between user involvement and system success is neither direct nor simple, and it depends on many different factors and conditions surrounding systems development processes. Copyright 2013 ACM.

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http://hdl.handle.net/10453/27196