A multi-perspective approach to knowledge management in complex environments: A case study in an australian government

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Conference Proceeding
Proceedings - Pacific Asia Conference on Information Systems, PACIS 2013, 2013
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The growing complexity of organisations has resulted in collaboration between multiple stakeholders becoming a demanding and critical issue, which organisations must then manage in order to ensure their systems are sustainable. The challenge is to tackle the complex issues in organisations, facing contemporary organisations and their stakeholders, there is a necessity to settle upon a modelling method that can be used to analyse change management and to improve adaptation. The use of a multiple-perspective framework to improve understanding of the complex relationships affecting such systems has been examined. A multiple-case field study was conducted in order to demonstrate the proposed methodology of analysis and examination for knowledge-based systems in an actual organisational setting. In particular, the case study focused on the Australian Government's Nation Building Economic Stimulus Plan (NBESP) which provided $1.9 billion to construct social housing across the State over two years. The empirical findings in this study present a new understanding of the model's ability to manage system evolution and to provide a practical approach for integrating multi-perspective views. This paper will benefit government agencies involving multiple stakeholders.
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