Factors influencing customer's initial trust of internet banking services in the Jordanian context: A review

Al-Jaafreh, AO; Gill, A; Al-Ani, A; Al-adaileh, R; Alzoubi, Y

Factors influencing customer's initial trust of internet banking services in the Jordanian context: A review

Al-Jaafreh, AO Gill, A

Al-Ani, A

Al-adaileh, R Alzoubi, Y

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Publication Type:: Conference Proceeding
Citation:: Creating Global Competitive Economies: 2020 Vision Planning and Implementation - Proceedings of the 22nd International Business Information Management Association Conference, IBIMA 2013, 2013, 3 pp. 281 - 288
Issue Date:: 2013-01-01

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Field	Value	Language
dc.contributor.author	Al-Jaafreh, AO	en_US
dc.contributor.author	Gill, A https://orcid.org/0000-0001-6239-6280	en_US
dc.contributor.author	Al-Ani, A https://orcid.org/0000-0002-8092-8954	en_US
dc.contributor.author	Al-adaileh, R	en_US
dc.contributor.author	Alzoubi, Y https://orcid.org/0000-0003-4329-4072	en_US
dc.date.issued	2013-01-01	en_US
dc.identifier.citation	Creating Global Competitive Economies: 2020 Vision Planning and Implementation - Proceedings of the 22nd International Business Information Management Association Conference, IBIMA 2013, 2013, 3 pp. 281 - 288	en_US
dc.identifier.isbn	9780982148914	en_US
dc.identifier.uri	http://hdl.handle.net/10453/27750
dc.description.abstract	Internet banking services (IBS) offer customers and banks many benefits. IBS have been widely adopted and used in developed countries; however IBS adoption in developing countries such as Jordan is still low. Lack of customer' trust is considered the most important impediment to the use of IBS in developing countries. The aim of this study is to investigate and identify the factors that influence customer's initial trust of IBS in the Jordanian context. This paper adopts the qualitative literature survey approach and reports two main categories: Human category and Information Technology category. Human category includes: personality-based trust, cognition-based trust (Reputation), Institutional-based trust (structural assurance), social factors (culture) and supporting factors (relative advantages). Information Technology category includes: website factors (security, privacy, and general online experiences)). We argue that these factors can be useful for organisations in understanding and addressing customer's initial trust about IBS in the Jordanian context.	en_US
dc.relation.ispartof	Creating Global Competitive Economies: 2020 Vision Planning and Implementation - Proceedings of the 22nd International Business Information Management Association Conference, IBIMA 2013	en_US
dc.title	Factors influencing customer's initial trust of internet banking services in the Jordanian context: A review	en_US
dc.type	Conference Proceeding
utslib.citation.volume	3	en_US
utslib.for	0806 Information Systems	en_US
dc.location.activity	Rome, Italy	en_US
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology/School of Biomedical Engineering
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology/School of Computer Science
pubs.organisational-group	/University of Technology Sydney/Strength - CHT - Health Technologies
pubs.organisational-group	/University of Technology Sydney/Strength - GBDTC - Global Big Data Technologies
pubs.organisational-group	/University of Technology Sydney/Students
utslib.copyright.status	closed_access
pubs.publication-status	Published	en_US
pubs.volume	3	en_US

Abstract:

Internet banking services (IBS) offer customers and banks many benefits. IBS have been widely adopted and used in developed countries; however IBS adoption in developing countries such as Jordan is still low. Lack of customer' trust is considered the most important impediment to the use of IBS in developing countries. The aim of this study is to investigate and identify the factors that influence customer's initial trust of IBS in the Jordanian context. This paper adopts the qualitative literature survey approach and reports two main categories: Human category and Information Technology category. Human category includes: personality-based trust, cognition-based trust (Reputation), Institutional-based trust (structural assurance), social factors (culture) and supporting factors (relative advantages). Information Technology category includes: website factors (security, privacy, and general online experiences)). We argue that these factors can be useful for organisations in understanding and addressing customer's initial trust about IBS in the Jordanian context.

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http://hdl.handle.net/10453/27750