The Use of Autonomic Management in Multi-provider Telecommunication Services

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Conference Proceeding
2013 20th IEEE International Conference and Workshops on the Engineering of Computer Based Systems, 2013, pp. 129 - 138
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The continuing expansion of telecommunication service domains, from Quality of Service guaranteed connectivity to ubiquitous cloud environments, has introduced an ever increasing level of complexity in the field of service management. This complexity arises not only from the sheer variability in service requirements but also through the required but ill-defined interaction of multiple organisations and providers. As a result of this complexity and variability, the provisioning and performance of current services is adversely affected, often with little or no accountability to the users of the service.This exposes a need for total coverage in the management of such complex services, a system which provides for service responsibility. Service responsibility is defined as the provisioning of service resilience and the judgement of service risk across all the service components. To be effective in responsible management for current complex services, any framework must be able to interact with multiple providers and management systems. The CARMA framework upon which we are working, aims to fulfil these requirements through a multi-agent system, that is based in a global market, and can negotiate and be responsible for multiple complex services.
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