Ontology-Driven Knowledge Management: Philosophical, Modelling and Organizational Issues

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Industrial Knowledge Management. A Mirco Level Approach, 2001, 1, pp. 265 - 280
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Our approach to knowledge management, called Ontology-Driven Document Enrichment, aims to support knowledge creation and sharing by enriching documents through formal models. These reflect a particular viewpoint over a set of resources, which is shared by a community of practice. In the first part of this chapter we describe the basic tenets of the approach and we briefly illustrate the technologies which we have developed to support it and the application domains in which it has been applied. In the second part of this chapter we evaluate our approach in terms of a number of issues, which have been raised in the research community. These pose important research questions for designers of knowledge management technologies that make use of formal knowledge models. These questions address issues of epistemology (what happens to the knowledge as it is formalized?), socio-technology (how to integrate knowledge technologies into work practice?), and usability (do end-users understand, and use, the formal scheme?). In the chapter we show how these issues are tackled in our approach and we emphasize the multi-faceted nature of knowledge management solutions.
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