Negotiating the Construction of Organisational Memories

Buckingham Shum, S

Negotiating the Construction of Organisational Memories

Buckingham Shum, S

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Publisher:: Springer
Publication Type:: Chapter
Citation:: Information Technology for Knowledge Management, 1998, 1, pp. 55 - 78
Issue Date:: 1998-01

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Field	Value	Language
dc.contributor.author	Buckingham Shum, S https://orcid.org/0000-0002-6334-7429	en_US
dc.contributor.editor	Borghoff, UM	en_US
dc.contributor.editor	Pareschi, R	en_US
dc.date.issued	1998-01	en_US
dc.identifier.citation	Information Technology for Knowledge Management, 1998, 1, pp. 55 - 78	en_US
dc.identifier.isbn	978-3-642-08356-3	en_US
dc.identifier.uri	http://hdl.handle.net/10453/29376
dc.description.abstract	This chapter describes an approach to capturing organisational memory, which serves to ground an analysis of human issues that knowledge management (KM) technologies raise. In the approach presented, teams construct graphical webs of the arguments and documents relating to key issues they are facing. This supports collaborative processes which are central to knowledge work, and provides a group memory of this intellectual investment. This approach emphasises the centrality of negotiation in making interdisciplinary decisions in a changing environment. Discussion in the chapter focuses on key human dimensions to KM technologies, including the cognitive and group dynamics set up by an approach, the general problem of preserving contextual cues, and the political dimensions to formalising knowledge processes and products. These analyses strongly motivate the adoption of participatory design processes for KM systems.	en_US
dc.publisher	Springer	en_US
dc.relation.ispartof	Information Technology for Knowledge Management	en_US
dc.relation.isbasedon	10.1007/978-3-662-03723-2_4	en_US
dc.title	Negotiating the Construction of Organisational Memories	en_US
dc.type	Chapter
utslib.location	Berlin	en_US
utslib.for	0806 Information Systems	en_US
utslib.citation.edition	1	en_US
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/DVC (Teaching and Learning)
utslib.copyright.status	closed_access
pubs.consider-herdc	false	en_US
pubs.edition	1	en_US
pubs.place-of-publication	Berlin	en_US

Abstract:

This chapter describes an approach to capturing organisational memory, which serves to ground an analysis of human issues that knowledge management (KM) technologies raise. In the approach presented, teams construct graphical webs of the arguments and documents relating to key issues they are facing. This supports collaborative processes which are central to knowledge work, and provides a group memory of this intellectual investment. This approach emphasises the centrality of negotiation in making interdisciplinary decisions in a changing environment. Discussion in the chapter focuses on key human dimensions to KM technologies, including the cognitive and group dynamics set up by an approach, the general problem of preserving contextual cues, and the political dimensions to formalising knowledge processes and products. These analyses strongly motivate the adoption of participatory design processes for KM systems.

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http://hdl.handle.net/10453/29376