Extending Social Network Diagrams for Large Scale Collaboration

IGI Global
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Handbook of Research on Business Social Networking, 2011, 1, pp. 1 - 13
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Business processes are becoming more collaborative in nature with the goal of sharing knowledge to create new products and services. Business enterprises are faced with providing communication systems to support the collaboration and capture the created knowledge. Most process design methodologies do not include collaboration as part of the design process. Most methodologies focus on business activities. Very few modelling techniques of collaboration are available for use in process design. Social networks are perhaps the best available diagrammatic representation, but it focuses more on informal communication rather than on the communication needed as part of peoples responsibilities with the business. This paper describes an extension of social networks to include business responsibilities. The extension is called enterprise social networks. The paper then shows how to integrate enterprise social networks into process design with the goal of developing a collaborative infrastructure to support enterprise wide collaboration.
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