Information modeling of trouble: A service provider view

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Conference Proceeding
Proceedings of the 8th International Conference on Telecommunications, ConTEL 2005, 2005, 2 pp. 471 - 478
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This paper focuses on providing an information model view of the Trouble component of the assurance domain. This is derived using an understanding of the TMF eTOM processes and the associated SID Information Model through its application to the Trouble processes. We begin by examining existing standards and adapt and/or derive entities which are used within these processes and develop some entities which are undefined or unavailable currently in the SID definitions. We describe an implementation that leverages the use of the SID information model principles to enhance Trouble assurance.
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