An Empirical Study of Facilitation of Computer-mediated Distributed Requirements Negotiations

Shaw, ML; Gaines, BR; Woodward, B; Eberlein, A; Damian, DE

An Empirical Study of Facilitation of Computer-mediated Distributed Requirements Negotiations

Shaw, ML Gaines, BR Woodward, B Eberlein, A Damian, DE

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Publisher:: The Institute of Electrical and Electronic Engineers Inc (IEEE)
Publication Type:: Conference
Citation:: Damian, D. et al. 2001 'An Empirical Study of Facilitation of Computer-mediated Distributed Requirements Negotiations', 5th IEEE International Symposium on Requirements Engineering, The Institute of Electrical and Electronic Engineers Inc (IEEE), Toronto, Canada, pp. 128-135.
Issue Date:: 2001

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Field	Value	Language
dc.contributor.author	Shaw, ML	en_US
dc.contributor.author	Gaines, BR	en_US
dc.contributor.author	Woodward, B	en_US
dc.contributor.author	Eberlein, A	en_US
dc.contributor.author	Damian, DE	en_US
dc.contributor.editor	Titsworth F	en_US
dc.date.accessioned	2009-11-09T05:37:53Z
dc.date.available	2009-11-09T05:37:53Z
dc.date.issued	2001	en_US
dc.identifier	2005001208	en_US
dc.identifier.citation	Damian, D. et al. 2001 'An Empirical Study of Facilitation of Computer-mediated Distributed Requirements Negotiations', 5th IEEE International Symposium on Requirements Engineering, The Institute of Electrical and Electronic Engineers Inc (IEEE), Toronto, Canada, pp. 128-135.	en_US
dc.identifier.other	E1	en_US
dc.identifier.uri	http://hdl.handle.net/10453/3010
dc.description.abstract	Group facilitation is an important element of group approaches to Requirements Engineering (RE). The facilitatiori in 'traditional' face-to-face groups is challenged by the increased globalization of the software industry. Thorough empirical investigation of human facilitution in computer-mediated requirements meetings is needed. This paper presents findings about the facilitation of distributed group settings in a controlled environment. Three professional facilitators mediate 15 three-person groups negotiating software requirements. Facilitation in face-to-face meetings is contrasted with four group settings in which the facilitator is physically separated from the group or co-located with key stakeholders. Rich qualitative and behavioral data enables an understanding of differences and similarities in the facilitation of the distributed groups and of aspects that were detrimental or beneficial to their facilitation. The empirical evidence indicates a reduced richness of social behaviors in computer-mediated group settings which (1) made the group facilitation problematic but also (2) enabled certain facilitation support in the medium itself.	en_US
dc.publisher	The Institute of Electrical and Electronic Engineers Inc (IEEE)	en_US
dc.relation.ispartof	5th IEEE International Symposium on Requirements Engineering	en_US
dc.relation.ispartof	Proceedings of 5th IEEE International Symposium on Requirements Engineering	en_US
dc.relation.isbasedon	http://ieeexplore.ieee.org/ielx5/7540/20518/00948552.pdf?arnumber=948552	en_US
dc.rights	© 2001 IEEE. Personal use of this material is permitted. Permission from IEEE must be obtained for all other uses, in any current or future media, including reprinting/republishing this material for advertising or promotional purposes, creating new collective works, for resale or redistribution to servers or lists, or reuse of any copyrighted component of this work in other works.	en_US
dc.title	An Empirical Study of Facilitation of Computer-mediated Distributed Requirements Negotiations	en_US
dc.type	Conference
utslib.citation.startpage	128	en_US
utslib.citation.endpage	135	en_US
utslib.identifier.org	Software Engineering	en_US
utslib.location.activity	Toronto, Canada	en_US
utslib.copyright.status	closed_access
pubs.declined	1970-01-01T00:00:00.0+1000

Abstract:

Group facilitation is an important element of group approaches to Requirements Engineering (RE). The facilitatiori in 'traditional' face-to-face groups is challenged by the increased globalization of the software industry. Thorough empirical investigation of human facilitution in computer-mediated requirements meetings is needed. This paper presents findings about the facilitation of distributed group settings in a controlled environment. Three professional facilitators mediate 15 three-person groups negotiating software requirements. Facilitation in face-to-face meetings is contrasted with four group settings in which the facilitator is physically separated from the group or co-located with key stakeholders. Rich qualitative and behavioral data enables an understanding of differences and similarities in the facilitation of the distributed groups and of aspects that were detrimental or beneficial to their facilitation. The empirical evidence indicates a reduced richness of social behaviors in computer-mediated group settings which (1) made the group facilitation problematic but also (2) enabled certain facilitation support in the medium itself.

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http://hdl.handle.net/10453/3010