The Negotiator and the Bomber: Analysing the critical role of active listening in crisis negotiations

Shonan Eibungaku
Publication Type:
Journal Article
Shonan Eibungaku [Shonan English Literature Journal], 2010, 5 pp. 44 - 73 (29)
Issue Date:
Full metadata record
Files in This Item:
Filename Description Size
ThumbnailNegotiator and the Bomber Active listening - Japanese.pdfPublished Version708.29 kB
Adobe PDF
This article extends Michael R. Hammer and Randall G. Rogan’s communication-based, interactive model of crisis negotiation by examining the role of active listening by a police negotiator in New South Wales, Australia in the process of serving a “high-risk warrant” on an armed and dangerous man who was expected to resist. Through an analysis of the interaction between the perpetrator and the negotiator, this paper demonstrates that the use of active listening in the early stages of the negotiation was a critical factor in the resolution of this crisis and is an essential skill for any hostage negotiator.
Please use this identifier to cite or link to this item: