The Negotiator and the Bomber: Analysing the critical role of active listening in crisis negotiations

Royce, T

The Negotiator and the Bomber: Analysing the critical role of active listening in crisis negotiations

Royce, T

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Publisher:: Shonan Eibungaku
Publication Type:: Journal Article
Citation:: Shonan Eibungaku [Shonan English Literature Journal], 2010, 5 pp. 44 - 73 (29)
Issue Date:: 2010-08

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Field	Value	Language
dc.contributor.author	Royce, T https://orcid.org/0000-0002-2366-4753	en_US
dc.date.issued	2010-08	en_US
dc.identifier.citation	Shonan Eibungaku [Shonan English Literature Journal], 2010, 5 pp. 44 - 73 (29)	en_US
dc.identifier.issn	1882-1790	en_US
dc.identifier.uri	http://hdl.handle.net/10453/30452
dc.identifier.uri	http://hdl.handle.net/10453/30449
dc.identifier.uri	http://hdl.handle.net/10453/30451
dc.description.abstract	This article extends Michael R. Hammer and Randall G. Rogan’s communication-based, interactive model of crisis negotiation by examining the role of active listening by a police negotiator in New South Wales, Australia in the process of serving a “high-risk warrant” on an armed and dangerous man who was expected to resist. Through an analysis of the interaction between the perpetrator and the negotiator, this paper demonstrates that the use of active listening in the early stages of the negotiation was a critical factor in the resolution of this crisis and is an essential skill for any hostage negotiator.	en_US
dc.language	Japanese	en_US
dc.publisher	Shonan Eibungaku	en_US
dc.relation.ispartof	Shonan Eibungaku [Shonan English Literature Journal]	en_US
dc.title	The Negotiator and the Bomber: Analysing the critical role of active listening in crisis negotiations	en_US
dc.type	Journal Article
utslib.citation.volume	5	en_US
utslib.location.activity	Japan	en_US
utslib.for	200403 Discourse and Pragmatics	en_US
utslib.for	200105 Organisational, Interpersonal and Intercultural Communication	en_US
utslib.for	180123 Litigation, Adjudication and Dispute Resolution	en_US
dc.location.activity	Japan
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/DVC (Research)
pubs.organisational-group	/University of Technology Sydney/DVC (Research)/Graduate Research School
utslib.copyright.status	closed_access
pubs.consider-herdc	true	en_US
pubs.publication-status	Published	en_US
pubs.volume	5	en_US

Abstract:

This article extends Michael R. Hammer and Randall G. Rogan’s communication-based, interactive model of crisis negotiation by examining the role of active listening by a police negotiator in New South Wales, Australia in the process of serving a “high-risk warrant” on an armed and dangerous man who was expected to resist. Through an analysis of the interaction between the perpetrator and the negotiator, this paper demonstrates that the use of active listening in the early stages of the negotiation was a critical factor in the resolution of this crisis and is an essential skill for any hostage negotiator.

Please use this identifier to cite or link to this item:

http://hdl.handle.net/10453/30449