An Evaluation Framework for Improving Knowledge-Intensive Business Processes

IEEE Computer Society
Publication Type:
Slembek Ingrid 2003, 'An Evaluation Framework for Improving Knowledge-Intensive Business Processes', IEEE Computer Society, Los Alamitos, USA, pp. 813-817.
Issue Date:
Filename Description Size
Thumbnail2003001584.pdf380.43 kB
Adobe PDF
Full metadata record
In the move from the industrial to the knowledge economy, organisations have shifted the focus from the improvement of their production processes to the improvement of their collaborative processes in a bid to optimise the effectiveness of their human capital. Our goal is to provide stakeholders of knowledge-intensive business processes with information about the performance of their process that allows them to make practical improvements to the process to gain a competitive edge. In this paper, we present the framework that we have developed to evaluate the tender response process for its organisational knowledge creation capability. We report here on the progress of our research and our interim findings.
Please use this identifier to cite or link to this item: