Software versus IT service: A comparative study from requirements engineering perspective

Zowghi, D; Bargi, A

Software versus IT service: A comparative study from requirements engineering perspective

Zowghi, D

Bargi, A

Permalink

Publication Type:: Conference Proceeding
Citation:: Proceedings - International Workshop on Database and Expert Systems Applications, DEXA, 2011, pp. 31 - 35
Issue Date:: 2011-12-01

Closed Access

	Filename	Description	Size
	2011001443OK.pdf	Published version	2.64 MB	Adobe PDF	View/Open

Copyright Clearance Process

Recently Added
In Progress
Closed Access

This item is closed access and not available.

Full metadata record

Field	Value	Language
dc.contributor.author	Zowghi, D https://orcid.org/0000-0002-6051-0155	en_US
dc.contributor.author	Bargi, A	en_US
dc.date.issued	2011-12-01	en_US
dc.identifier.citation	Proceedings - International Workshop on Database and Expert Systems Applications, DEXA, 2011, pp. 31 - 35	en_US
dc.identifier.isbn	9780769544861	en_US
dc.identifier.issn	1529-4188	en_US
dc.identifier.uri	http://hdl.handle.net/10453/31305
dc.description.abstract	Services are ubiquitous and are a critical element of the modern world economies. They play an increasingly important role in most industry sectors including Information Technology (IT). The essential differences between a software product and an IT Service are unclear. IT services are seldom offered in isolation and are often packaged and provided with software products. More so than before, IT service providers need to conduct a rigorous and systematic elicitation, and analysis of the needs and requirements of the intended users so that the resulting IT services are closely aligned with the enterprise business needs. This paper presents a comparative study of software and IT services from the Requirements Engineering (RE) perspective; both from process and product viewpoints. The overall aim of this compare and contrast is to investigate key similarities and differences between software and IT services in order to ascertain the applicability and relevance of RE research and practice results for eliciting, analyzing, documenting and managing IT services. © 2011 IEEE.	en_US
dc.relation.ispartof	Proceedings - International Workshop on Database and Expert Systems Applications, DEXA	en_US
dc.relation.isbasedon	10.1109/DEXA.2011.76	en_US
dc.title	Software versus IT service: A comparative study from requirements engineering perspective	en_US
dc.type	Conference Proceeding
utslib.for	0806 Information Systems	en_US
dc.location.activity	Toulouse, France
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/DVC (Research)
pubs.organisational-group	/University of Technology Sydney/DVC (Research)/Graduate Research School
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology/School of Electrical and Data Engineering
pubs.organisational-group	/University of Technology Sydney/Strength - HCTD - Human Centred Technology Design
pubs.organisational-group	/University of Technology Sydney/Strength - STEM Education Futures
utslib.copyright.status	closed_access
pubs.publication-status	Published	en_US

Abstract:

Services are ubiquitous and are a critical element of the modern world economies. They play an increasingly important role in most industry sectors including Information Technology (IT). The essential differences between a software product and an IT Service are unclear. IT services are seldom offered in isolation and are often packaged and provided with software products. More so than before, IT service providers need to conduct a rigorous and systematic elicitation, and analysis of the needs and requirements of the intended users so that the resulting IT services are closely aligned with the enterprise business needs. This paper presents a comparative study of software and IT services from the Requirements Engineering (RE) perspective; both from process and product viewpoints. The overall aim of this compare and contrast is to investigate key similarities and differences between software and IT services in order to ascertain the applicability and relevance of RE research and practice results for eliciting, analyzing, documenting and managing IT services. © 2011 IEEE.

Please use this identifier to cite or link to this item:

http://hdl.handle.net/10453/31305