Software versus IT Service: A Comparative Study of Selected Requirements Engineering Practices

Publisher:
IEEE Computer Society
Publication Type:
Conference Proceeding
Citation:
Proceedings of the DEXA Workshop on IT Service Management and its Support, 2011, pp. 31 - 35
Issue Date:
2011-01
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Service are ubiquitous and are a critical element of the mordern world economies. They play an increasingly important role in most industry sectors including Information Technology (IT). The essential differences between a software product and an IT Service are unclear. IT services are seldom offered in isolation and are often packaged and provided with software products. More so than before, IT service providers need to conduct a rigorous and systematic elicitation, and analysis of the needs and requirements of the intended users so that the resulting IT services are closly aligned with the enterprise business needs. This paper presents a comparative study of software and IT services form the Requirements Engineer(RE) perspective; both from process and product viewpoint. THe overall aim of the compare and contrast is to investigate key similarities and differentces between software and IT services in order to ascertain the applicability and relevance of RE research and practice results for eliciting, analyzing, documenting and managing IT services.
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