Understanding experience using dialogical methods: The case of serendipity

Leong, TW; Wright, P; Vetere, F; Howard, S

Understanding experience using dialogical methods: The case of serendipity

Leong, TW

Wright, P Vetere, F Howard, S

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Publication Type:: Conference Proceeding
Citation:: ACM International Conference Proceeding Series, 2010, pp. 256 - 263
Issue Date:: 2010-12-01

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Field	Value	Language
dc.contributor.author	Leong, TW https://orcid.org/0000-0002-1021-9001	en_US
dc.contributor.author	Wright, P	en_US
dc.contributor.author	Vetere, F	en_US
dc.contributor.author	Howard, S	en_US
dc.date.issued	2010-12-01	en_US
dc.identifier.citation	ACM International Conference Proceeding Series, 2010, pp. 256 - 263	en_US
dc.identifier.isbn	9781450305020	en_US
dc.identifier.uri	http://hdl.handle.net/10453/31628
dc.description.abstract	McCarthy and Wright's (2004) approach to understanding user experience provides a rich conceptual framework. In this paper, we report how this framework was used to guide the development of an approach to researching the richness of a particular experience - serendipity. Three themes were identified; life as lived and felt, the whole person, and dialogical sense making. These were used to help understand the key qualities of the strategy, tools and techniques that were required in the empirical study of the experience of serendipity. The paper explains this process and illustrates the depth of understanding that our choice of tools afforded. After describing the case study we offer some guidance on how to choose appropriate tools and methods for researching other types of experience. Copyright the author(s) and CHISIG.	en_US
dc.relation.ispartof	ACM International Conference Proceeding Series	en_US
dc.relation.isbasedon	10.1145/1952222.1952278	en_US
dc.title	Understanding experience using dialogical methods: The case of serendipity	en_US
dc.type	Conference Proceeding
utslib.for	0806 Information Systems	en_US
dc.location.activity	Brisbane
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology/School of Computer Science
pubs.organisational-group	/University of Technology Sydney/Strength - HCTD - Human Centred Technology Design
utslib.copyright.status	closed_access
pubs.publication-status	Published	en_US

Abstract:

McCarthy and Wright's (2004) approach to understanding user experience provides a rich conceptual framework. In this paper, we report how this framework was used to guide the development of an approach to researching the richness of a particular experience - serendipity. Three themes were identified; life as lived and felt, the whole person, and dialogical sense making. These were used to help understand the key qualities of the strategy, tools and techniques that were required in the empirical study of the experience of serendipity. The paper explains this process and illustrates the depth of understanding that our choice of tools afforded. After describing the case study we offer some guidance on how to choose appropriate tools and methods for researching other types of experience. Copyright the author(s) and CHISIG.

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http://hdl.handle.net/10453/31628