Service Innovation for the Digital World

Chew, EK

Service Innovation for the Digital World

Chew, EK

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Publication Type:: Journal Article
Citation:: Service Innovation for the Digital World, 2014, 9 (1), pp. 70 - 89
Issue Date:: 2014

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Field	Value	Language
dc.contributor.author	Chew, EK https://orcid.org/0000-0002-5850-2455	en_US
dc.date.issued	2014	en_US
dc.identifier.citation	Service Innovation for the Digital World, 2014, 9 (1), pp. 70 - 89	en_US
dc.identifier.issn	1866-3621	en_US
dc.identifier.uri	http://hdl.handle.net/10453/33009
dc.description.abstract	The foundational principles and conceptual building blocks of customer-centric service innovation (SI) practice are explained, and a resultant integrated framework of SI design practices for customer value co-creation is synthesized. The nexus of service strategy, service concept and business model is identified to assure SI commercialization. The requisite SI models and processes to systematize the innovation practice are reviewed. The emergent practices of customer and community participation, in a digital world, across the firms entire SI lifecycle are explicated, together with the requisite strategic management practices for successful service innovation.	en_US
dc.relation.ispartof	Service Innovation for the Digital World	en_US
dc.relation.isbasedon	10.1007/s40786-014-0006-3	en_US
dc.title	Service Innovation for the Digital World	en_US
dc.type	Journal Article
utslib.citation.volume	1	en_US
utslib.citation.volume	9	en_US
utslib.location.activity	Vienna, Austria	en_US
utslib.for	0806 Information Systems	en_US
utslib.for	1503 Business and Management	en_US
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Design, Architecture and Building
pubs.organisational-group	/University of Technology Sydney/Faculty of Design, Architecture and Building/School of Built Environment
pubs.organisational-group	/University of Technology Sydney/Strength - HCTD - Human Centred Technology Design
utslib.copyright.status	open_access
pubs.consider-herdc	false	en_US
pubs.issue	1	en_US
pubs.publication-status	Published	en_US
pubs.volume	9	en_US

Abstract:

The foundational principles and conceptual building blocks of customer-centric service innovation (SI) practice are explained, and a resultant integrated framework of SI design practices for customer value co-creation is synthesized. The nexus of service strategy, service concept and business model is identified to assure SI commercialization. The requisite SI models and processes to systematize the innovation practice are reviewed. The emergent practices of customer and community participation, in a digital world, across the firms entire SI lifecycle are explicated, together with the requisite strategic management practices for successful service innovation.

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http://hdl.handle.net/10453/33009