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Title
Author(s)
2020-07-02
Customer perceptions of frontline employees' extra-role helping behaviors
Wang, X
;
Keh, HT
;
Yan, L
2021-09-01
Gimmicky or Effective? The Effects of Imaginative Displays on Customers’ Purchase Behavior
Keh, HT
;
Wang, D
;
Yan, L
2021-04-01
Assimilating and Differentiating: The Curvilinear Effect of Social Class on Green Consumption
Yan, L
;
Keh, HT
;
Chen, J
2016-07-11
An arousal-based explanation of affect dynamics
Yan, L
;
Liu, MT
;
Chen, X
;
Shi, G
2018-04-16
The effects of employee behaviours on customer participation in the service encounter: The mediating role of customer emotions
Zhao, Y
;
Yan, L
;
Keh, HT
2016-01-01
Integrating Chinese cultural philosophies on the effects of employee friendliness, helpfulness and respectfulness on customer satisfaction
Liu, MT
;
Yan, L
;
Phau, I
;
Perez, A
;
Teah, M
2020
Powering Sustainable Consumption: The Roles of Green Consumption Values and Power Distance Belief
Yan, L
;
Keh, HT
;
Wang, X
2023-09
The motivational dynamics of arousal and values in promoting sustainable behavior: A cognitive energetics perspective
Yan, L
;
Murray, KB
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Marketing
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15 Commerce, Management, Tourism ...
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1503 Business and Management, 150...
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1504 Commercial Services, 1505 Ma...
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3506 Marketing
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Applied Ethics
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