Key performance indicators for construction contractors in developing countries: a case study of Jordan
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Benchmarking is regarded as a facilitator of performance improvement for construction contractors. In its implementation in developing countries, reliable performance measurement methods are required that are based upon carefully defined key performance indicators (KPIs). To date there has been little research on the identification of appropriate KPIs that consider the specific factors of contractors operating in this context. Taking Jordan as a case study, a questionnaire survey was distributed to a sample of 550 construction stakeholders, followed by Delphi interviews with seven key experts from the Jordanian construction industry. One-way ANOVA test and a Relative Importance Index analysis of the responses identified ten categories of KPIs and 50 corresponding indicators. The study thereby proposes a set of KPIs that are useful for developing a national benchmarking system capable of enhancing the performance of contractors in developing countries like Jordan.
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