Service Delivery Review: A How To Manual for Local Government (2nd edition)

UTSeScholarship, UTS Library
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Service-Delivery-Review-Manual.pdf4.32 MB
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This 2nd edition of the Manual brings together advice, toolkits and templates to assist councils (regardless of size) in assessing the services they provide for local communities. The Manual meets an increasing need from within the sector for practical guidance in undertaking service delivery reviews.
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