Service Delivery Review: a how to manual for local government

Publisher:
Australian Centre of Excellence for Local Government
Publication Type:
Report
Citation:
2015, pp. 1 - 80
Issue Date:
2015-06
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Service Review Manual 2nd edition - PrintAndWeb.pdfPublished version4.32 MB
Adobe PDF
This 2nd edition of the Manual brings together advice, toolkits and templates to help councils regardless of size with assessing the services they provide for local communities. The Manual meets an increasing need from within the sector for practical guidance in undertaking service delivery reviews that are consistent with current local governance practice and processes.
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