Service Delivery Review: a how to manual for local government
- Australian Centre of Excellence for Local Government
- Publication Type:
- 2015, pp. 1 - 80
- Issue Date:
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This 2nd edition of the Manual brings together advice, toolkits and templates to help councils regardless of size with assessing the services they provide for local communities. The Manual meets an increasing need from within the sector for practical guidance in undertaking service delivery reviews that are consistent with current local governance practice and processes.
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