Experiencing social complexity in projects as 'tipping points'

Roskilde University Press
Publication Type:
Conference Proceeding
Project Management for Achieving Change, 2016, pp. 59 - 83
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This paper reports on the use of 'Tipping Points' to study social complexity as experienced by project participants because of intensive human interaction. It is part of a doctoral study which proposed an interpretive framework to study complexity in IT projects using lenses context, cohesion, coupling and adaptive response. The study was conducted in one of the largest telecommunications industry in Australia. The study has shown that there are certain situations in which the social complexity is experienced vividly during projects. Such situations are traced, tagged and analysed in the study. These atypical situations in which the social complexity is well pronounced are referred as 'Tipping Points". This paper illustrates the use of 'Tipping Point" situations in a single case project to trace social complexity in IT projects.
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