Modelling elderly patients’ perception of the community pharmacist image when providing professional services<sup>*</sup>

Sabater-Galindo, M; Sabater-Hernández, D; Ruiz de Maya, S; Gastelurrutia, MA; Martínez-Martínez, F; Benrimoj, SI

Modelling elderly patients’ perception of the community pharmacist image when providing professional services<sup>*</sup>

Sabater-Galindo, M Sabater-Hernández, D

Ruiz de Maya, S Gastelurrutia, MA Martínez-Martínez, F Benrimoj, SI

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Publication Type:: Journal Article
Citation:: Psychology, Health and Medicine, 2017, 22 (5), pp. 578 - 587
Issue Date:: 2017-05-28

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Field	Value	Language
dc.contributor.author	Sabater-Galindo, M	en_US
dc.contributor.author	Sabater-Hernández, D https://orcid.org/0000-0001-7419-8740	en_US
dc.contributor.author	Ruiz de Maya, S	en_US
dc.contributor.author	Gastelurrutia, MA	en_US
dc.contributor.author	Martínez-Martínez, F	en_US
dc.contributor.author	Benrimoj, SI https://orcid.org/0000-0001-9768-7838	en_US
dc.date.issued	2017-05-28	en_US
dc.identifier.citation	Psychology, Health and Medicine, 2017, 22 (5), pp. 578 - 587	en_US
dc.identifier.issn	1354-8506	en_US
dc.identifier.uri	http://hdl.handle.net/10453/46071
dc.description.abstract	© 2016 Informa UK Limited, trading as Taylor & Francis Group. Professional pharmaceutical services may impact on patient’s health behaviour as well as influence on patients’ perceptions of the pharmacist image. The Health Belief Model predicts health-related behaviours using patients’ beliefs. However, health beliefs (HBs) could transcend beyond predicting health behaviour and may have an impact on the patients’ perceptions of the pharmacist image. This study objective was to develop and test a model that relates patients’ HBs to patient’s perception of the image of the pharmacist, and to assess if the provision of pharmacy services (Intervention group-IG) influences this perception compared to usual care (Control group). A qualitative study was undertaken and a questionnaire was created for the development of the model. The content, dimensions, validity and reliability of the questionnaire were pre-tested qualitatively and in a pilot mail survey. The reliability and validity of the proposed model were tested using Confirmatory Factor Analysis (CFA). Structural Equation Modelling (SEM) was used to explain relationships between dimensions of the final model and to analyse differences between groups. As a result, a final model was developed. CFA concluded that the model was valid and reliable (Goodness of Fit indices: x²(80) = 125.726, p =.001, RMSEA =.04, SRMR =.04, GFI =.997, NFI =.93, CFI =.974). SEM indicated that ‘Perceived benefits’ were significantly associated with ‘Perceived Pharmacist Image’ in the whole sample. Differences were found in the IG with also ‘Self-efficacy’ significantly influencing ‘Perceived pharmacist image’. A model of patients’ HBs related to their image of the pharmacist was developed and tested. When pharmacists deliver professional services, these services modify some patients’ HBs that in turn influence public perception of the pharmacist.	en_US
dc.relation.ispartof	Psychology, Health and Medicine	en_US
dc.relation.isbasedon	10.1080/13548506.2016.1192654	en_US
dc.subject.classification	Public Health	en_US
dc.subject.mesh	Humans	en_US
dc.subject.mesh	Factor Analysis, Statistical	en_US
dc.subject.mesh	Reproducibility of Results	en_US
dc.subject.mesh	Attitude to Health	en_US
dc.subject.mesh	Aged	en_US
dc.subject.mesh	Aged, 80 and over	en_US
dc.subject.mesh	Pharmacists	en_US
dc.subject.mesh	Community Pharmacy Services	en_US
dc.subject.mesh	Female	en_US
dc.subject.mesh	Male	en_US
dc.subject.mesh	Surveys and Questionnaires	en_US
dc.title	Modelling elderly patients’ perception of the community pharmacist image when providing professional services<sup>*</sup>	en_US
dc.type	Journal Article
utslib.citation.volume	5	en_US
utslib.citation.volume	22	en_US
utslib.for	1503 Business and Management	en_US
utslib.for	1701 Psychology	en_US
utslib.for	1115 Pharmacology and Pharmaceutical Sciences	en_US
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Graduate School of Health
pubs.organisational-group	/University of Technology Sydney/Students
utslib.copyright.status	closed_access
pubs.issue	5	en_US
pubs.publication-status	Published	en_US
pubs.volume	22	en_US

Abstract:

© 2016 Informa UK Limited, trading as Taylor & Francis Group. Professional pharmaceutical services may impact on patient’s health behaviour as well as influence on patients’ perceptions of the pharmacist image. The Health Belief Model predicts health-related behaviours using patients’ beliefs. However, health beliefs (HBs) could transcend beyond predicting health behaviour and may have an impact on the patients’ perceptions of the pharmacist image. This study objective was to develop and test a model that relates patients’ HBs to patient’s perception of the image of the pharmacist, and to assess if the provision of pharmacy services (Intervention group-IG) influences this perception compared to usual care (Control group). A qualitative study was undertaken and a questionnaire was created for the development of the model. The content, dimensions, validity and reliability of the questionnaire were pre-tested qualitatively and in a pilot mail survey. The reliability and validity of the proposed model were tested using Confirmatory Factor Analysis (CFA). Structural Equation Modelling (SEM) was used to explain relationships between dimensions of the final model and to analyse differences between groups. As a result, a final model was developed. CFA concluded that the model was valid and reliable (Goodness of Fit indices: x²(80) = 125.726, p =.001, RMSEA =.04, SRMR =.04, GFI =.997, NFI =.93, CFI =.974). SEM indicated that ‘Perceived benefits’ were significantly associated with ‘Perceived Pharmacist Image’ in the whole sample. Differences were found in the IG with also ‘Self-efficacy’ significantly influencing ‘Perceived pharmacist image’. A model of patients’ HBs related to their image of the pharmacist was developed and tested. When pharmacists deliver professional services, these services modify some patients’ HBs that in turn influence public perception of the pharmacist.

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http://hdl.handle.net/10453/46071