Adaptive Enterprise Resilience Management: Adaptive Action Design Research in Financial Services Case Study

Gill, AQ; Chew, EK; Kricker, D; Bird, G

Adaptive Enterprise Resilience Management: Adaptive Action Design Research in Financial Services Case Study

Gill, AQ

Chew, EK

Kricker, D Bird, G

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Publication Type:: Conference Proceeding
Citation:: Proceedings - CBI 2016: 18th IEEE Conference on Business Informatics, 2016, 1 pp. 113 - 122
Issue Date:: 2016-12-09

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Field	Value	Language
dc.contributor.author	Gill, AQ https://orcid.org/0000-0001-6239-6280	en_US
dc.contributor.author	Chew, EK https://orcid.org/0000-0002-5850-2455	en_US
dc.contributor.author	Kricker, D	en_US
dc.contributor.author	Bird, G	en_US
dc.date.available	2020-05-25T19:02:29Z
dc.date.issued	2016-12-09	en_US
dc.identifier.citation	Proceedings - CBI 2016: 18th IEEE Conference on Business Informatics, 2016, 1 pp. 113 - 122	en_US
dc.identifier.isbn	9781509032310	en_US
dc.identifier.uri	http://hdl.handle.net/10453/46804
dc.description.abstract	© 2016 IEEE. Resilience is the ability of an enterprise to absorb, recover and adapt from a disruption. Being resilient is a complex undertaking for enterprises operating in a highly dynamic environment and striving for continuous efficiency and innovation. The challenge for enterprises is to offer and run a customer-centric and interdependent large portfolio of resilient services. The fundamental research question is: how to enable service resilience in the practical enterprise resilience context? This paper addresses this important research question, and reports findings from on-going (2014-2016) research on adaptive enterprise resilience management in an Australian financial services organization (FSO). This research is being conducted using the adaptive action-design research (ADR) method to iteratively research, develop and deliver the desired resilience framework in short increments. This paper presents the overall evolved adaptive enterprise resilience management framework and its 'service resilience' element details as one of the key outcomes from the second adaptive ADR increment.	en_US
dc.relation.ispartof	Proceedings - CBI 2016: 18th IEEE Conference on Business Informatics	en_US
dc.relation.isbasedon	10.1109/CBI.2016.21	en_US
dc.title	Adaptive Enterprise Resilience Management: Adaptive Action Design Research in Financial Services Case Study	en_US
dc.type	Conference Proceeding
utslib.citation.volume	1	en_US
utslib.for	080301 Bioinformatics Software	en_US
utslib.for	080109 Pattern Recognition and Data Mining	en_US
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Design, Architecture and Building
pubs.organisational-group	/University of Technology Sydney/Faculty of Design, Architecture and Building/School of Built Environment
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology/School of Computer Science
pubs.organisational-group	/University of Technology Sydney/Strength - GBDTC - Global Big Data Technologies
pubs.organisational-group	/University of Technology Sydney/Strength - HCTD - Human Centred Technology Design
utslib.copyright.status	open_access
pubs.publication-status	Published	en_US
pubs.volume	1	en_US

Abstract:

© 2016 IEEE. Resilience is the ability of an enterprise to absorb, recover and adapt from a disruption. Being resilient is a complex undertaking for enterprises operating in a highly dynamic environment and striving for continuous efficiency and innovation. The challenge for enterprises is to offer and run a customer-centric and interdependent large portfolio of resilient services. The fundamental research question is: how to enable service resilience in the practical enterprise resilience context? This paper addresses this important research question, and reports findings from on-going (2014-2016) research on adaptive enterprise resilience management in an Australian financial services organization (FSO). This research is being conducted using the adaptive action-design research (ADR) method to iteratively research, develop and deliver the desired resilience framework in short increments. This paper presents the overall evolved adaptive enterprise resilience management framework and its 'service resilience' element details as one of the key outcomes from the second adaptive ADR increment.

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http://hdl.handle.net/10453/46804