A national university grievance handler? Transporting the UK Office of the Independent Adjudicator for Higher Education (OIA) to Australia

Olliffe, B; Stuhmcke, A

A national university grievance handler? Transporting the UK Office of the Independent Adjudicator for Higher Education (OIA) to Australia

Olliffe, B

Stuhmcke, A

Permalink

Publication Type:: Journal Article
Citation:: Journal of Higher Education Policy and Management, 2007, 29 (2), pp. 203 - 215
Issue Date:: 2007-07-01

Open Access

Copyright Clearance Process

Recently Added
In Progress
Open Access

This item is open access.

Download full textAdobe PDF (302.19 kB)

View on publisher's site

View statistics

Full metadata record

Field	Value	Language
dc.contributor.author	Olliffe, B https://orcid.org/0000-0003-1081-8204	en_US
dc.contributor.author	Stuhmcke, A https://orcid.org/0000-0002-3679-7301	en_US
dc.date.issued	2007-07-01	en_US
dc.identifier.citation	Journal of Higher Education Policy and Management, 2007, 29 (2), pp. 203 - 215	en_US
dc.identifier.issn	1360-080X	en_US
dc.identifier.uri	http://hdl.handle.net/10453/4906
dc.description.abstract	Complaints made to external agencies about Australian universities are rising in both number and complexity. Recent debate has therefore focused upon how to improve grievance handling in the Australian higher education sector. One suggested 'solution' is the creation of a national Australian university ombudsman. The UK has recently introduced such a national student complaint body - the Office of the Independent Adjudicator for Higher Education (OIA), a 'world first'. This paper examines the structure and operation of the OIA and highlights the advantages and pitfalls of introducing an equivalent office into the Australian higher education sector. It argues that, on balance, there are advantages in a national university ombudsman.	en_US
dc.relation.ispartof	Journal of Higher Education Policy and Management	en_US
dc.relation.isbasedon	10.1080/13600800701351777	en_US
dc.subject.classification	Education	en_US
dc.title	A national university grievance handler? Transporting the UK Office of the Independent Adjudicator for Higher Education (OIA) to Australia	en_US
dc.type	Journal Article
utslib.citation.volume	2	en_US
utslib.citation.volume	29	en_US
utslib.for	1303 Specialist Studies in Education	en_US
utslib.for	1301 Education Systems	en_US
utslib.for	1605 Policy and Administration	en_US
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Law
pubs.organisational-group	/University of Technology Sydney/Strength - HJ - Health Justice
utslib.copyright.status	open_access
pubs.issue	2	en_US
pubs.publication-status	Published	en_US
pubs.volume	29	en_US

Abstract:

Complaints made to external agencies about Australian universities are rising in both number and complexity. Recent debate has therefore focused upon how to improve grievance handling in the Australian higher education sector. One suggested 'solution' is the creation of a national Australian university ombudsman. The UK has recently introduced such a national student complaint body - the Office of the Independent Adjudicator for Higher Education (OIA), a 'world first'. This paper examines the structure and operation of the OIA and highlights the advantages and pitfalls of introducing an equivalent office into the Australian higher education sector. It argues that, on balance, there are advantages in a national university ombudsman.

Please use this identifier to cite or link to this item:

http://hdl.handle.net/10453/4906