The Challenges of Human-Centred Design in a Public Sector Innovation Context

van der Bijl-Brouwer, M

The Challenges of Human-Centred Design in a Public Sector Innovation Context

van der Bijl-Brouwer, M

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Publisher:: Design Research Society
Publication Type:: Conference Proceeding
Citation:: Proceedings of DRS 2016, Design Research Society 50th Anniversary Conference, 2016, 6 pp. 2149 - 2164
Issue Date:: 2016-06

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Field	Value	Language
dc.contributor.author	van der Bijl-Brouwer, M https://orcid.org/0000-0002-5617-5155	en_US
dc.contributor.editor	Lloyd, P	en_US
dc.contributor.editor	Bohemia, E	en_US
dc.date	2016-06-27	en_US
dc.date.issued	2016-06	en_US
dc.identifier.citation	Proceedings of DRS 2016, Design Research Society 50th Anniversary Conference, 2016, 6 pp. 2149 - 2164	en_US
dc.identifier.issn	2398-3132	en_US
dc.identifier.uri	http://hdl.handle.net/10453/49552
dc.description.abstract	The world is increasingly faced with complex societal problems such as climate change, an ageing population, radicalising youth and chronic health problems. Public sector organisations have a key role in addressing these issues. It is widely acknowledged that tackling these problems requires new approaches and methods. Design, and in particular human-centred design, offers opportunities to develop these methods. In this paper I argue that a new type of human-centred innovation practice is necessary to adjust traditional user-centred design methods and tools to the public sector innovation context. This context involves different types of stakeholders with conflicting needs and aspirations, and requires a precise articulation of the value of human-centred design. I will propose a possible answer to these challenges through a case study relating to severe mental illness, in which we applied Dorst’s frame creation methodology, in combination with the NADI-model of Needs and Aspirations for Design and Innovation.	en_US
dc.publisher	Design Research Society	en_US
dc.relation.ispartof	Proceedings of DRS 2016, Design Research Society 50th Anniversary Conference	en_US
dc.relation.ispartof	Design Research Society International Conference	en_US
dc.relation.isbasedon	10.21606/drs.2016.294	en_US
dc.title	The Challenges of Human-Centred Design in a Public Sector Innovation Context	en_US
dc.type	Conference Proceeding
utslib.citation.volume	6	en_US
utslib.location	London, UK	en_US
utslib.location.activity	Brighton, UK	en_US
utslib.for	1203 Design Practice and Management	en_US
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Transdisciplinary Innovation
utslib.copyright.status	open_access
pubs.consider-herdc	true	en_US
pubs.finish-date	2016-06-30	en_US
pubs.place-of-publication	London, UK	en_US
pubs.publication-status	Published	en_US
pubs.start-date	2016-06-27	en_US
pubs.volume	6	en_US

Abstract:

The world is increasingly faced with complex societal problems such as climate change, an ageing population, radicalising youth and chronic health problems. Public sector organisations have a key role in addressing these issues. It is widely acknowledged that tackling these problems requires new approaches and methods. Design, and in particular human-centred design, offers opportunities to develop these methods. In this paper I argue that a new type of human-centred innovation practice is necessary to adjust traditional user-centred design methods and tools to the public sector innovation context. This context involves different types of stakeholders with conflicting needs and aspirations, and requires a precise articulation of the value of human-centred design. I will propose a possible answer to these challenges through a case study relating to severe mental illness, in which we applied Dorst’s frame creation methodology, in combination with the NADI-model of Needs and Aspirations for Design and Innovation.

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http://hdl.handle.net/10453/49552