The rise of the Australian Telecommunications Industry Ombudsman

Stuhmcke, A

The rise of the Australian Telecommunications Industry Ombudsman

Stuhmcke, A

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Publication Type:: Journal Article
Citation:: Telecommunications Policy, 2002, 26 (1-2), pp. 69 - 85
Issue Date:: 2002-02-01

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Field	Value	Language
dc.contributor.author	Stuhmcke, A https://orcid.org/0000-0002-3679-7301	en_US
dc.date.issued	2002-02-01	en_US
dc.identifier.citation	Telecommunications Policy, 2002, 26 (1-2), pp. 69 - 85	en_US
dc.identifier.issn	0308-5961	en_US
dc.identifier.uri	http://hdl.handle.net/10453/5461
dc.description.abstract	Australia is the first jurisdiction in the world to introduce a national private telecommunications industry ombudsman. Created in 1993, the Telecommunications Industry Ombudsman (TIO) has grown in jurisdiction and importance, becoming a regulatory cornerstone of the fully competitive post-1997 Australian telecommunications regime. This paper examines the role of the TIO as a mechanism for dispute resolution and as an industry regulator, suggesting that it provides an example of an innovatory regulatory process which transcends the divide between deregulation and proregulation. This raises the question as to the applicability of the ombudsman institution in terms of the regulation of telecommunications. Through highlighting the conciliatory nature of the ombudsman, the role of the TIO as a regulator is considered in its Australian context. © 2002 Elsevier Science Ltd. All rights reserved.	en_US
dc.relation.ispartof	Telecommunications Policy	en_US
dc.relation.isbasedon	10.1016/S0308-5961(01)00054-4	en_US
dc.subject.classification	Economics	en_US
dc.title	The rise of the Australian Telecommunications Industry Ombudsman	en_US
dc.type	Journal Article
utslib.citation.volume	1-2	en_US
utslib.citation.volume	26	en_US
utslib.for	1801 Law	en_US
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Law
pubs.organisational-group	/University of Technology Sydney/Strength - HJ - Health Justice
utslib.copyright.status	closed_access
pubs.issue	1-2	en_US
pubs.publication-status	Published	en_US
pubs.volume	26	en_US

Abstract:

Australia is the first jurisdiction in the world to introduce a national private telecommunications industry ombudsman. Created in 1993, the Telecommunications Industry Ombudsman (TIO) has grown in jurisdiction and importance, becoming a regulatory cornerstone of the fully competitive post-1997 Australian telecommunications regime. This paper examines the role of the TIO as a mechanism for dispute resolution and as an industry regulator, suggesting that it provides an example of an innovatory regulatory process which transcends the divide between deregulation and proregulation. This raises the question as to the applicability of the ombudsman institution in terms of the regulation of telecommunications. Through highlighting the conciliatory nature of the ombudsman, the role of the TIO as a regulator is considered in its Australian context. © 2002 Elsevier Science Ltd. All rights reserved.

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http://hdl.handle.net/10453/5461