Signage by Design: A Design-Thinking Approach to Library User Experience

Luca, E; Narayan, B

Signage by Design: A Design-Thinking Approach to Library User Experience

Luca, E

Narayan, B

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Publisher:: Michigan Publishing
Publication Type:: Journal Article
Citation:: Weave: Journal of Library User Experience, 2016, 1 (5)
Issue Date:: 2016-10-10

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Field	Value	Language
dc.contributor.author	Luca, E https://orcid.org/0000-0001-6604-2463	en_US
dc.contributor.author	Narayan, B https://orcid.org/0000-0001-8852-5589	en_US
dc.date.available	2016-07-01	en_US
dc.date.issued	2016-10-10	en_US
dc.identifier.citation	Weave: Journal of Library User Experience, 2016, 1 (5)	en_US
dc.identifier.issn	2333-3316	en_US
dc.identifier.uri	http://hdl.handle.net/10453/55039
dc.description.abstract	Signage is a powerful visual tool for communication and a crucial component of the library user experience. Signage can welcome, guide, instruct, and delight users, helping them navigate the complex information world of any library. In practice, however, signage can be problematic, revealing tensions between various stakeholders, and contributing to visual noise through information overload; this often leads to signage blindness, library anxiety, and confusion. This article explores how libraries can use a design-thinking approach to improve the user experience in physical library spaces, particularly with respect to signage, based on our experience at the UTS Library, a university library in Australia that serves the University of Technology Sydney (UTS). We found that a design-thinking approach that uses the processes of empathy, problem definition, solution ideation, prototyping, and testing, can help libraries make significant and meaningful changes that can be adopted at relatively low cost.	en_US
dc.publisher	Michigan Publishing	en_US
dc.relation.ispartof	Weave: Journal of Library User Experience	en_US
dc.relation.isbasedon	10.3998/weave.12535642.0001.501	en_US
dc.title	Signage by Design: A Design-Thinking Approach to Library User Experience	en_US
dc.type	Journal Article
utslib.citation.volume	5	en_US
utslib.citation.volume	1	en_US
utslib.location.activity	USA	en_US
utslib.for	080703 Human Information Behaviour	en_US
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/DVC (Teaching and Learning)
pubs.organisational-group	/University of Technology Sydney/e-Press
pubs.organisational-group	/University of Technology Sydney/Faculty of Arts and Social Sciences
pubs.organisational-group	/University of Technology Sydney/Faculty of Arts and Social Sciences/IKM and Digital Studies Program
utslib.copyright.status	open_access
pubs.consider-herdc	true	en_US
pubs.issue	5	en_US
pubs.publication-status	Published	en_US
pubs.volume	1	en_US

Abstract:

Signage is a powerful visual tool for communication and a crucial component of the library user experience. Signage can welcome, guide, instruct, and delight users, helping them navigate the complex information world of any library. In practice, however, signage can be problematic, revealing tensions between various stakeholders, and contributing to visual noise through information overload; this often leads to signage blindness, library anxiety, and confusion. This article explores how libraries can use a design-thinking approach to improve the user experience in physical library spaces, particularly with respect to signage, based on our experience at the UTS Library, a university library in Australia that serves the University of Technology Sydney (UTS). We found that a design-thinking approach that uses the processes of empathy, problem definition, solution ideation, prototyping, and testing, can help libraries make significant and meaningful changes that can be adopted at relatively low cost.

Please use this identifier to cite or link to this item:

http://hdl.handle.net/10453/55039