Recover from information system failure: An Indonesian case study

Publication Type:
Conference Proceeding
European and Mediterranean Conference on Information Systems, EMCIS 2005, 2005
Issue Date:
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Small and Medium Enterprises (SMEs) sometimes acquire information systems that fail to meet their original aims and objectives. In these circumstances, the project sponsors are forced to decide whether they should abandon the system they have paid for or improvise by finding a way around the problem. This paper presents a case study with two Indonesian SMEs who had to deal with information systems failure within their organizations. Although within the information systems literature reports of these types of failure can be found but little is known about the aftermath of failure within SMEs. This case study presents the actions taken by two Indonesian SMEs who had to face with the failure of their web catalogue systems. The notion of IS failure used in this paper is a combination of "expectation failure" and "termination failure".
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