Recover from information system failure: an Indonesian case study

Information Institute
Publication Type:
Conference Proceeding
EMICS 2005 Proceedings, 2005, pp. 1 - 11
Issue Date:
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to meet their original aims and objectives. In these circumstances, the project sponsors are forced to decide whether they should abandon the system they have paid for or improvise by finding a way around the problem. This paper presents a case study with two Indonesian SMEs who had to deal with information systems failure within their organizations. Although within the information systems literature reports of these types of failure can be found but little is known about the aftermath of failure within SMEs. This case study presents the actions taken by two Indonesian SMEs who had to face with the failure of their web catalogue systems. The notion of IS failure used in this paper is a combination of expectation failure and termination failure .
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