Cognition-Driven Decision Support for Business Intelligence - Models, Techniques, Systems and Applications

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2009, 1st
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Cognition-driven decision support system (DSS) has been recognized as a paradigm in the research and development of business intelligence (BI). Cognitive decision support aims to help managers in their decision making from human cognitive aspects, such as thinking, sensing, understanding and predicting, and fully reuse their experience. Among these cognitive aspects, decision makers situation awareness (SA) and mental models are considered to be two important prerequisites fordecision making , particularly in ill-structured and dynamic decision situations with uncertainties, time pressure and high personal stake. In todays business domain,decision making is becoming increasingly complex. To make a successful decision, managers SA about their business environments becomes a critical factor. This book presents theoretical models as well practical techniques of cognitiondriven DSS. It first introduces some important concepts of cognition orientation indecision making process and some techniques in related research areas including DSS, data warehouse and BI, offering readers a preliminary for moving forward in this book. It then proposes a cognition-driven decision process (CDDP) model which incorporates SA and experience (mental models) as its central components. The goal of the CDDP model is to facilitate cognitive decision support to managers on the basis of BI systems. It also presents relevant techniques developed to support the implementation of the CDDP model in a BI environment
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