E-service cost benefit evaluation and analysis

Lu, J; Bai, C; Zhang, G

E-service cost benefit evaluation and analysis

Lu, J

Bai, C Zhang, G

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Publication Type:: Chapter
Citation:: 2007, 37 pp. 389 - 409
Issue Date:: 2007-03-19

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Field	Value	Language
dc.contributor.author	Lu, J https://orcid.org/0000-0003-0690-4732	en_US
dc.contributor.author	Bai, C	en_US
dc.contributor.author	Zhang, G https://orcid.org/0000-0003-3960-0583	en_US
dc.date.issued	2007-03-19	en_US
dc.identifier.citation	2007, 37 pp. 389 - 409	en_US
dc.identifier.isbn	3540370153	en_US
dc.identifier.isbn	9783540370154	en_US
dc.identifier.uri	http://hdl.handle.net/10453/7853
dc.description.abstract	Based on an e-service cost-benefit factor framework, an initial cost-benefit factor-relation model is proposed through analyzing a questionnaire survey results. The factor-relation model is then considered as domain knowledge, and the data collected is as evidence to the inferencebased verification. This study applies Bayesian network technique to analyze and verify the relationships among cost factors and benefit factors in the development of e-services. A set of useful findings have been obtained for the costs involved in moving services online against the benefits received by adopting e-service applications. These findings have potential to improve the strategic planning of businesses by determining more effective investment items and adopting more suitable development activities in eservices development. © Springer-Verlag Berlin Heidelberg 2007.	en_US
dc.relation.isbasedon	10.1007/978-3-540-37017-8_18	en_US
dc.subject.classification	Artificial Intelligence & Image Processing	en_US
dc.title	E-service cost benefit evaluation and analysis	en_US
dc.type	Chapter
utslib.citation.volume	37	en_US
utslib.for	0806 Information Systems	en_US
dc.location.activity	Christchurch, New Zealand
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology/School of Computer Science
pubs.organisational-group	/University of Technology Sydney/Strength - CAI - Centre for Artificial Intelligence
utslib.copyright.status	closed_access
pubs.publication-status	Published	en_US
pubs.volume	37	en_US

Abstract:

Based on an e-service cost-benefit factor framework, an initial cost-benefit factor-relation model is proposed through analyzing a questionnaire survey results. The factor-relation model is then considered as domain knowledge, and the data collected is as evidence to the inferencebased verification. This study applies Bayesian network technique to analyze and verify the relationships among cost factors and benefit factors in the development of e-services. A set of useful findings have been obtained for the costs involved in moving services online against the benefits received by adopting e-service applications. These findings have potential to improve the strategic planning of businesses by determining more effective investment items and adopting more suitable development activities in eservices development. © Springer-Verlag Berlin Heidelberg 2007.

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http://hdl.handle.net/10453/7853