E-service cost benefit evaluation and analysis

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2007, 37 pp. 389 - 409
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Based on an e-service cost-benefit factor framework, an initial cost-benefit factor-relation model is proposed through analyzing a questionnaire survey results. The factor-relation model is then considered as domain knowledge, and the data collected is as evidence to the inferencebased verification. This study applies Bayesian network technique to analyze and verify the relationships among cost factors and benefit factors in the development of e-services. A set of useful findings have been obtained for the costs involved in moving services online against the benefits received by adopting e-service applications. These findings have potential to improve the strategic planning of businesses by determining more effective investment items and adopting more suitable development activities in eservices development. © Springer-Verlag Berlin Heidelberg 2007.
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