The Impact of New Trends in the Delivery and Utilization of Enterprise ICT on Supplier and User Organizations

IGI Global
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Business Web Strategy: Design, Alignment, and Application, 2009, 1, pp. 46 - 61
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Enterprise information systems have rapidly evolved over the last decade. We expect these changes to accelerate during this decade as a result of new trends in enterprise computing. We argue in this chapter that information and communication technology (lCT) remains strategically important to organizations in the 21st century despite the prevailing trend to outsource lCT and related business processes. We have identified a number of important trends that include the move towards the software as a service (SaaS) modelfor enterprise applications, increased commitment to process orientation, and emphasis on managing the relationship between business and lCT using services. These trends lead to more effective management of lCT and closer integration of lCT with entrepreneurial activities and business processes in organizations, resulting in improvements in return on investment. These trends will have dramatic impact on both the suppliers and users of lCT, and will necessitate the reevaluation of the approach to lCT education as both the composition and qualifications of lCT workforce will undergo a fundamental change.
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