Things to learn and things to abandon: A comparative study of the communications consumer redress scheme in Australia, Japan and Korea

Li, G

Things to learn and things to abandon: A comparative study of the communications consumer redress scheme in Australia, Japan and Korea

Li, G

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Publication Type:: Journal Article
Citation:: Australian Journal of Telecommunications and the Digital Economy, 2015, 3 (2), pp. 47 - 69
Issue Date:: 2015-06-01

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Field	Value	Language
dc.contributor.author	Li, G https://orcid.org/0000-0002-6714-2981	en_US
dc.date.available	2020-05-25T19:19:11Z
dc.date.issued	2015-06-01	en_US
dc.identifier.citation	Australian Journal of Telecommunications and the Digital Economy, 2015, 3 (2), pp. 47 - 69	en_US
dc.identifier.issn	2203-1693	en_US
dc.identifier.uri	http://hdl.handle.net/10453/82597
dc.description.abstract	This article compares the telecommunications consumer dispute resolution scheme in Australia, Japan and Korea based on the telecommunications consumer policy principles developed by the Organisation for Economic Co-operation and Development (OECD) in 2011 and the guidelines and recommendations developed by the International Telecommunications Union (ITU) in 2013. This article concludes that the Australian consumer dispute resolution scheme (the Telecommunications Industry Ombudsman scheme) appears to be the best practice among these three jurisdictions studied, followed by the consumer scheme in Korea. Both the current Japanese scheme and the proposed new scheme in Japan appear to be less appropriate due to the foreseeable inadequate accessibility and insufficient consumer redress authority created under the scheme. Nonetheless, much experience and exceptional practices can all be shared and learned by the regulatory decisionmakers in all three countries.	en_US
dc.relation.ispartof	Australian Journal of Telecommunications and the Digital Economy	en_US
dc.relation.isbasedon	10.18080/ajtde.v3n2.14	en_US
dc.title	Things to learn and things to abandon: A comparative study of the communications consumer redress scheme in Australia, Japan and Korea	en_US
dc.type	Journal Article
utslib.citation.volume	2	en_US
utslib.citation.volume	3	en_US
utslib.for	1801 Law	en_US
utslib.for	1005 Communications Technologies	en_US
utslib.for	2001 Communication and Media Studies	en_US
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Law
utslib.copyright.status	open_access
pubs.issue	2	en_US
pubs.publication-status	Published	en_US
pubs.volume	3	en_US

Abstract:

This article compares the telecommunications consumer dispute resolution scheme in Australia, Japan and Korea based on the telecommunications consumer policy principles developed by the Organisation for Economic Co-operation and Development (OECD) in 2011 and the guidelines and recommendations developed by the International Telecommunications Union (ITU) in 2013. This article concludes that the Australian consumer dispute resolution scheme (the Telecommunications Industry Ombudsman scheme) appears to be the best practice among these three jurisdictions studied, followed by the consumer scheme in Korea. Both the current Japanese scheme and the proposed new scheme in Japan appear to be less appropriate due to the foreseeable inadequate accessibility and insufficient consumer redress authority created under the scheme. Nonetheless, much experience and exceptional practices can all be shared and learned by the regulatory decisionmakers in all three countries.

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http://hdl.handle.net/10453/82597