The Rise of the Australian Telecommunications Industry Ombudsman

Stuhmcke, A

The Rise of the Australian Telecommunications Industry Ombudsman

Stuhmcke, A

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Publisher:: Elsevier Science
Publication Type:: Journal Article
Citation:: Stuhmcke Anita 2002, 'The Rise of the Australian Telecommunications Industry Ombudsman', Elsevier Science, vol. 26, no. 1-2, pp. 69-85.
Issue Date:: 2002

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Field	Value	Language
dc.contributor.author	Stuhmcke, A	en_US
dc.date.accessioned	2009-08-20T13:01:30Z
dc.date.available	2009-08-20T13:01:30Z
dc.date.issued	2002	en_US
dc.identifier	2002000044	en_US
dc.identifier.citation	Stuhmcke Anita 2002, 'The Rise of the Australian Telecommunications Industry Ombudsman', Elsevier Science, vol. 26, no. 1-2, pp. 69-85.	en_US
dc.identifier.issn	0308-5961	en_US
dc.identifier.other	C1	en_US
dc.identifier.uri	http://hdl.handle.net/10453/915
dc.description.abstract	Australia is the first jurisdiction in the world to introduce a national private telecommunications industry ombudsman. Created in 1993. the Telecommunications Industry Ombudsman (TIO) has grown in jurisdiction and importance, becoming a regulatory cornerstone of the fully competitive post- 1997 Australian telecommunications regime. This paper examines the role of the TIO as a mechanism for dispute resolution and as an industry regulator, suggesting that it provides an example of an innovatory regulatory process which transcends the divide between deregulation and proregulation. This raises the question as to the applicability of the ombudsman institution in terms of the regulation of telecommunications. Through highlighting the conciliatory nature of the ombudsman, the role of the TIO as a regulator is considered in its Australian context.	en_US
dc.publisher	Elsevier Science	en_US
dc.relation.ispartof	Telecommunications Policy	en_US
dc.relation.isbasedon	http://dx.doi.org/10.1016/S0308-5961(01)00054-4	en_US
dc.title	The Rise of the Australian Telecommunications Industry Ombudsman	en_US
dc.type	Journal article
utslib.citation.volume	26	en_US
utslib.citation.number	1-2	en_US
utslib.location	Holland	en_US
utslib.citation.startpage	69	en_US
utslib.citation.endpage	85	en_US
utslib.identifier.org	Law	en_US
utslib.copyright.status	closed_access

Abstract:

Australia is the first jurisdiction in the world to introduce a national private telecommunications industry ombudsman. Created in 1993. the Telecommunications Industry Ombudsman (TIO) has grown in jurisdiction and importance, becoming a regulatory cornerstone of the fully competitive post- 1997 Australian telecommunications regime. This paper examines the role of the TIO as a mechanism for dispute resolution and as an industry regulator, suggesting that it provides an example of an innovatory regulatory process which transcends the divide between deregulation and proregulation. This raises the question as to the applicability of the ombudsman institution in terms of the regulation of telecommunications. Through highlighting the conciliatory nature of the ombudsman, the role of the TIO as a regulator is considered in its Australian context.

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http://hdl.handle.net/10453/915