Embedding expert users in the interaction design process: a case study

Humphreys, T; Leung, L; Weakley, A

Embedding expert users in the interaction design process: a case study

Humphreys, T Leung, L

Weakley, A

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Publication Type:: Journal Article
Citation:: Design Studies, 2008, 29 (6), pp. 603 - 622
Issue Date:: 2008-11-01

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Field	Value	Language
dc.contributor.author	Humphreys, T	en_US
dc.contributor.author	Leung, L https://orcid.org/0000-0001-8781-3669	en_US
dc.contributor.author	Weakley, A	en_US
dc.date.issued	2008-11-01	en_US
dc.identifier.citation	Design Studies, 2008, 29 (6), pp. 603 - 622	en_US
dc.identifier.issn	0142-694X	en_US
dc.identifier.uri	http://hdl.handle.net/10453/9783
dc.description.abstract	This paper describes an approach to interaction design that evolved from having a group of expert users as clients to being a participatory interaction design project. It presents a case study of the design and development of an application with three-dimensional interaction that enables the search, display and filtering of email data beyond the standard functionalities available in conventional email software. We describe how one of the expert users adopted the role of 'embedded researcher' while working as part of a team of interaction designers outside of the users' organisational environment. We discovered that having such an embedded user was beneficial in fostering input from other users as well as encouraging them to adopt and use the end-product. © 2008 Elsevier Ltd. All rights reserved.	en_US
dc.relation.ispartof	Design Studies	en_US
dc.relation.isbasedon	10.1016/j.destud.2008.07.006	en_US
dc.subject.classification	Design Practice & Management	en_US
dc.title	Embedding expert users in the interaction design process: a case study	en_US
dc.type	Journal Article
utslib.citation.volume	6	en_US
utslib.citation.volume	29	en_US
utslib.for	1203 Design Practice and Management	en_US
utslib.for	0806 Information Systems	en_US
utslib.for	1201 Architecture	en_US
dc.location.activity	ISI:000261368700007	en_US
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Arts and Social Sciences
pubs.organisational-group	/University of Technology Sydney/Faculty of Business
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology/School of Systems, Management and Leadership
pubs.organisational-group	/University of Technology Sydney/Strength - HCTD - Human Centred Technology Design
utslib.copyright.status	open_access
pubs.issue	6	en_US
pubs.publication-status	Published	en_US
pubs.volume	29	en_US

Abstract:

This paper describes an approach to interaction design that evolved from having a group of expert users as clients to being a participatory interaction design project. It presents a case study of the design and development of an application with three-dimensional interaction that enables the search, display and filtering of email data beyond the standard functionalities available in conventional email software. We describe how one of the expert users adopted the role of 'embedded researcher' while working as part of a team of interaction designers outside of the users' organisational environment. We discovered that having such an embedded user was beneficial in fostering input from other users as well as encouraging them to adopt and use the end-product. © 2008 Elsevier Ltd. All rights reserved.

Please use this identifier to cite or link to this item:

http://hdl.handle.net/10453/9783