An analysis of corporate social responsibility communication on the websites of banks operating in ghana

Boateng, H

An analysis of corporate social responsibility communication on the websites of banks operating in ghana

Boateng, H

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Publication Type:: Journal Article
Citation:: Communicatio, 2016, 42 (1), pp. 100 - 118
Issue Date:: 2016-01-02

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Field	Value	Language
dc.contributor.author	Boateng, H https://orcid.org/0000-0002-7949-5557	en_US
dc.date.issued	2016-01-02	en_US
dc.identifier.citation	Communicatio, 2016, 42 (1), pp. 100 - 118	en_US
dc.identifier.issn	0250-0167	en_US
dc.identifier.uri	http://hdl.handle.net/10453/99940
dc.description.abstract	© 2016 Unisa Press. ABSTRACT: CSR communication has received increased attention from researchers in recent times. The extant literature indicates that philanthropy dominates the CSR communications of most firms in Africa. Furthermore, the existing literature shows that state-owned firms’ CSR communication focuses more on environmental and community issues. Thus, this study examines the differences between local and foreign banks with regard to their CSR communications. It also examines which stakeholder groups banks pay great attention to, in their CSR communication. Data were collected from the websites of 26 banks operating in Ghana. using quantitative content analysis as analytical technique, it was found that foreign banks are better at communicating customer and employee CSR information than local banks. In addition, the findings show that state-owned banks report more information on donations and philanthropy.	en_US
dc.relation.ispartof	Communicatio	en_US
dc.relation.isbasedon	10.1080/02500167.2016.1141228	en_US
dc.title	An analysis of corporate social responsibility communication on the websites of banks operating in ghana	en_US
dc.type	Journal Article
utslib.citation.volume	1	en_US
utslib.citation.volume	42	en_US
utslib.for	2001 Communication and Media Studies	en_US
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Arts and Social Sciences
pubs.organisational-group	/University of Technology Sydney/Faculty of Arts and Social Sciences/IKM and Digital Studies Program
utslib.copyright.status	closed_access
pubs.issue	1	en_US
pubs.publication-status	Published	en_US
pubs.volume	42	en_US

Abstract:

© 2016 Unisa Press. ABSTRACT: CSR communication has received increased attention from researchers in recent times. The extant literature indicates that philanthropy dominates the CSR communications of most firms in Africa. Furthermore, the existing literature shows that state-owned firms’ CSR communication focuses more on environmental and community issues. Thus, this study examines the differences between local and foreign banks with regard to their CSR communications. It also examines which stakeholder groups banks pay great attention to, in their CSR communication. Data were collected from the websites of 26 banks operating in Ghana. using quantitative content analysis as analytical technique, it was found that foreign banks are better at communicating customer and employee CSR information than local banks. In addition, the findings show that state-owned banks report more information on donations and philanthropy.

Please use this identifier to cite or link to this item:

http://hdl.handle.net/10453/99940