Browsing byAuthorHannif, Z
Showing results 1 to 7 of 7
Issue Date | Title | Author(s) |
2009 | Australian call centres: Time to search for a new management model? | Burgess, J; Hannif, Z; Connell, J; Connell, J; Jepsen, D; Johns, R; Spooner, K |
2008-04-01 | Call centres and the quality of work life: Towards a research agenda | Hannif, Z; Burgess, J; Connell, J |
2009-07-03 | Call centres, quality of work life and HRM practices: An in-house/outsourced comparison | Connell, J; Hannif, Z |
2014-01-01 | Having "a say": Forms of voice in Australian call centres | McDonnell, A; Connell, J; Hannif, Z; Burgess, J |
2014-01-02 | New technology and new workplaces: call centre careers – a growing reality? | Hannif, Z; Connell, J; McDonnell, A; Burgess, J |
2016-02-11 | Occupational health and safety of migrant workers: An international concern | Boocock, M; Hannif, Z; Jamieson, S; Ryan Lamare, J; Lamm, F; Martin, C; McDonnell, N; Robertson, C; Schweder, P; Shulruf, B |
2013-07-01 | Voices from higher up the ladder: Exploring the team leader role in call centres | Mcdonnell, A; Connell, J; Hannif, Z; Burgess, J |