Modelling the appraisal of quality management programs

Soliman, F

Modelling the appraisal of quality management programs

Soliman, F

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Publisher:: Pacific Employment Relations Association
Publication Type:: Journal Article
Citation:: Employment Relations Record, 2010, 9 (2), pp. 73 - 86
Issue Date:: 2010-01

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Field	Value	Language
dc.contributor.author	Soliman, F	en_US
dc.date.issued	2010-01	en_US
dc.identifier.citation	Employment Relations Record, 2010, 9 (2), pp. 73 - 86	en_US
dc.identifier.issn	1444-7053	en_US
dc.identifier.uri	http://hdl.handle.net/10453/10120
dc.description.abstract	A model for the appraisal of quality management programs in Human Resources (HR) departments is presented in this paper. The model highlights the role of Quality Gaps on in evaluating the quality management programs is discussed in this paper. In addition, the paper presents a method for identification of any link between Strategic Gaps and Knowledge Gaps which may exist in HR processes. The existence of such gaps may adversely affect the expected outcome from the implemented quality management programs. Furthermore, the paper explores the relationship if any between the perception of program developers and/or implementers of quality management programs in HR departments. Finally, the study seeks to identify other management characteristics associated with success or otherwise of quality management programs in HR departments. In so doing, the importance of addressing issues arising from Strategic Gaps and Knowledge Gaps is addressed.	en_US
dc.publisher	Pacific Employment Relations Association	en_US
dc.relation.ispartof	Employment Relations Record	en_US
dc.relation.isbasedon	10.1080/19443994.2013.826887	en_US
dc.title	Modelling the appraisal of quality management programs	en_US
dc.type	Journal Article
utslib.citation.volume	2	en_US
utslib.citation.volume	9	en_US
utslib.for	150310 Organisation and Management Theory	en_US
utslib.for	1503 Business and Management	en_US
utslib.for	1505 Marketing	en_US
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Business
utslib.copyright.status	closed_access
pubs.consider-herdc	true	en_US
pubs.issue	2	en_US
pubs.volume	9	en_US

Abstract:

A model for the appraisal of quality management programs in Human Resources (HR) departments is presented in this paper. The model highlights the role of Quality Gaps on in evaluating the quality management programs is discussed in this paper. In addition, the paper presents a method for identification of any link between Strategic Gaps and Knowledge Gaps which may exist in HR processes. The existence of such gaps may adversely affect the expected outcome from the implemented quality management programs. Furthermore, the paper explores the relationship if any between the perception of program developers and/or implementers of quality management programs in HR departments. Finally, the study seeks to identify other management characteristics associated with success or otherwise of quality management programs in HR departments. In so doing, the importance of addressing issues arising from Strategic Gaps and Knowledge Gaps is addressed.

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http://hdl.handle.net/10453/10120