Modelling the appraisal of quality management programs

Publisher:
Pacific Employment Relations Association
Publication Type:
Journal Article
Citation:
Employment Relations Record, 2010, 9 (2), pp. 73 - 86
Issue Date:
2010-01
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A model for the appraisal of quality management programs in Human Resources (HR) departments is presented in this paper. The model highlights the role of Quality Gaps on in evaluating the quality management programs is discussed in this paper. In addition, the paper presents a method for identification of any link between Strategic Gaps and Knowledge Gaps which may exist in HR processes. The existence of such gaps may adversely affect the expected outcome from the implemented quality management programs. Furthermore, the paper explores the relationship if any between the perception of program developers and/or implementers of quality management programs in HR departments. Finally, the study seeks to identify other management characteristics associated with success or otherwise of quality management programs in HR departments. In so doing, the importance of addressing issues arising from Strategic Gaps and Knowledge Gaps is addressed.
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