Client and Consultant Interaction: Capturing Social Practices of professional service production

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Journal Article
Scandinavian Journal of Management, 2009, 25 (3), pp. 289 - 298
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Based on the investigation of seven consultancy projects within an international technical consulting firm, we identify three major practices that characterize client-consultant interaction â shaping impressions, problem-solving, and negotiating expectations - and discuss their respective characteristics, activities, and contingencies. Our discussion of these practices provides not only a more differentiated picture of client-consultant interaction but also uncovers the critical role that clients play in these practices.
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