Knowledge dynamics in communities of practice

Australia and New Zealand Academy of Management
Publication Type:
Conference Proceeding
Proceedings of the 23rd ANZAM Conference 2009 'Sustainability Management and Marketing', 2009, pp. 1 - 9
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With the increased application of recent technologies such as the Internet, CRM and advanced software capabilities, it has been suggested that the time has come for a debate on a new paradigm for knowledge management. As a contribution to this debate, this paper will examine a case study of an outpatients clinic in an Australian public hospital with the objective of gaining a better understanding of the issues related to knowledge transaction in communities of practice. A tentative knowledge dynamics model is proposed to stimulate discussion and future research.
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