Framework for assessing the quality of quality management programs
- International Employment Relations Association
- Publication Type:
- Conference Proceeding
- IERA 2009 17th Annual Conference: Book of Proceedings, 2009, pp. 237 - 248
- Issue Date:
A model for assessing the quality of quality management programs is presented in this paper. The role of Strategic Gaps and Knowledge Gaps in evaluating the quality of quality management programs is discussed in this paper. In addition, the paper presents a method for identification of any possible Strategic Gaps and Knowledge Gaps which may exist in organisational quality management processes. The existence of such gaps may adversely affect the expected outcome from the implemented quality management programs. Furthermore, the paper explores the relationship between the perception of the developers or implementers of quality management programs and other related organizational attributes. Finally, the study seeks to identify other management characteristics associated with success or otherwise of quality management programs in HR departments. In so doing, the importance of addressing issues arising from Strategic Gaps and Knowledge Gaps is addressed.
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