Framework for assessing the quality of quality management programs

Soliman, F; Mehrez, A

Framework for assessing the quality of quality management programs

Soliman, F Mehrez, A

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Publisher:: International Employment Relations Association
Publication Type:: Conference Proceeding
Citation:: IERA 2009 17th Annual Conference: Book of Proceedings, 2009, pp. 237 - 248
Issue Date:: 2009-01

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Field	Value	Language
dc.contributor.author	Soliman, F	en_US
dc.contributor.author	Mehrez, A	en_US
dc.contributor.editor	Connell, J	en_US
dc.contributor.editor	Jepsen, D	en_US
dc.contributor.editor	Johns, R	en_US
dc.contributor.editor	Spooner, K	en_US
dc.date	2009-06-30	en_US
dc.date.issued	2009-01	en_US
dc.identifier.citation	IERA 2009 17th Annual Conference: Book of Proceedings, 2009, pp. 237 - 248	en_US
dc.identifier.isbn	978-0-9750131-9-9	en_US
dc.identifier.uri	http://hdl.handle.net/10453/11462
dc.description.abstract	A model for assessing the quality of quality management programs is presented in this paper. The role of Strategic Gaps and Knowledge Gaps in evaluating the quality of quality management programs is discussed in this paper. In addition, the paper presents a method for identification of any possible Strategic Gaps and Knowledge Gaps which may exist in organisational quality management processes. The existence of such gaps may adversely affect the expected outcome from the implemented quality management programs. Furthermore, the paper explores the relationship between the perception of the developers or implementers of quality management programs and other related organizational attributes. Finally, the study seeks to identify other management characteristics associated with success or otherwise of quality management programs in HR departments. In so doing, the importance of addressing issues arising from Strategic Gaps and Knowledge Gaps is addressed.	en_US
dc.publisher	International Employment Relations Association	en_US
dc.relation.ispartof	IERA 2009 17th Annual Conference: Book of Proceedings	en_US
dc.relation.ispartof	International Employment Relations Association Conference	en_US
dc.title	Framework for assessing the quality of quality management programs	en_US
dc.type	Conference Proceeding
utslib.location	Sydney, Australia	en_US
utslib.location.activity	Bangkok, Thailand	en_US
utslib.for	150313 Quality Management	en_US
dc.location.activity	Bangkok, Thailand	en_US
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Business
utslib.copyright.status	open_access
pubs.consider-herdc	true	en_US
pubs.place-of-publication	Sydney, Australia	en_US
pubs.start-date	2009-06-30	en_US

Abstract:

A model for assessing the quality of quality management programs is presented in this paper. The role of Strategic Gaps and Knowledge Gaps in evaluating the quality of quality management programs is discussed in this paper. In addition, the paper presents a method for identification of any possible Strategic Gaps and Knowledge Gaps which may exist in organisational quality management processes. The existence of such gaps may adversely affect the expected outcome from the implemented quality management programs. Furthermore, the paper explores the relationship between the perception of the developers or implementers of quality management programs and other related organizational attributes. Finally, the study seeks to identify other management characteristics associated with success or otherwise of quality management programs in HR departments. In so doing, the importance of addressing issues arising from Strategic Gaps and Knowledge Gaps is addressed.

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http://hdl.handle.net/10453/11462