Home-Based Telecommuting: Technology's Role

Baker, E; Avery, GC; Crawford, JD

Home-Based Telecommuting: Technology's Role

Baker, E Avery, GC Crawford, JD

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Publisher:: Information Science Reference (an imprint of IGI Gloibal)
Publication Type:: Chapter
Citation:: Innovative Technologies for Information Resources Management, 2008, 1, pp. 350 - 372
Issue Date:: 2008-01

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Field	Value	Language
dc.contributor.author	Baker, E	en_US
dc.contributor.author	Avery, GC	en_US
dc.contributor.author	Crawford, JD	en_US
dc.contributor.editor	Khosrow-Pour Mehdi	en_US
dc.date.issued	2008-01	en_US
dc.identifier.citation	Innovative Technologies for Information Resources Management, 2008, 1, pp. 350 - 372	en_US
dc.identifier.isbn	978-1-59904-570-2	en_US
dc.identifier.uri	http://hdl.handle.net/10453/11732
dc.description.abstract	This chapter examines the role of technology in home-based telecommuting (HBT), and the implications of this role for organizational IT departments and for managers of telecommuting employees. Specifically, it addresses the question: Does technology both facilitate and hinder home-based telecommuting? Although technology enables HBT, it has also been blamed for HBTs slow growth. To clarify the role that technology currently plays when employees telecommute, we describe a recent study that investigated the relationship between different forms of organizational support (classified as technology-related, somewhat technology-related and non-technological) and employees reactions to HBT. Two technology-related support variables and managers trust (a non-technological support) were found to have broad impact on employees reactions to HBT; so, while technology plays a crucial role and thus could be a major factor in HBTs slow growth, we argue that HBT is better understood within a multi-factor rather than a single-factor framework. Other implications are that organizations should emphasize providing IT support and appropriate technology for telecommuters, as well as HBT-related training for non-telecommuting co-workers and managers of the telecommuters.	en_US
dc.publisher	Information Science Reference (an imprint of IGI Gloibal)	en_US
dc.relation.ispartof	Innovative Technologies for Information Resources Management	en_US
dc.title	Home-Based Telecommuting: Technology's Role	en_US
dc.type	Chapter
utslib.location	Hershey, USA	en_US
utslib.for	1503 Business and Management	en_US
utslib.citation.edition	1	en_US
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Business
utslib.copyright.status	closed_access
pubs.consider-herdc	true	en_US
pubs.edition	1	en_US
pubs.place-of-publication	Hershey, USA	en_US

Abstract:

This chapter examines the role of technology in home-based telecommuting (HBT), and the implications of this role for organizational IT departments and for managers of telecommuting employees. Specifically, it addresses the question: Does technology both facilitate and hinder home-based telecommuting? Although technology enables HBT, it has also been blamed for HBTs slow growth. To clarify the role that technology currently plays when employees telecommute, we describe a recent study that investigated the relationship between different forms of organizational support (classified as technology-related, somewhat technology-related and non-technological) and employees reactions to HBT. Two technology-related support variables and managers trust (a non-technological support) were found to have broad impact on employees reactions to HBT; so, while technology plays a crucial role and thus could be a major factor in HBTs slow growth, we argue that HBT is better understood within a multi-factor rather than a single-factor framework. Other implications are that organizations should emphasize providing IT support and appropriate technology for telecommuters, as well as HBT-related training for non-telecommuting co-workers and managers of the telecommuters.

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http://hdl.handle.net/10453/11732